Do you want to make a difference in the community?
Are you looking to further your career in healthcare?
Do you want to be part of a growing organization?
Evara Health has been serving the community for 40 years. We are a not-for-profit health care organization with 14 locations throughout Pinellas County, FL!
General Description
This position, also known as Financial Counselor I, performs a variety of tasks for the organization in as much as it is the first contact with the prospective and current patients at the clinic. This position is responsible for completing a smooth and timely registration process, and attending patients in person / phones, providing unparalleled customer services, collecting payments, and coordinating appointments to facilitate the efficient operation of the office and enhance the patient experience.
Essential Duties & Responsibilities :
- Provides excellent customer / patient services in person / phones. Demonstrates consistent application of outstanding customer service skills
Builds relationships with customers, patients, and caregivers by answering (non-clinical) questions and welcoming them to Evara Health
Provides individualized customer service based on unique customer needsDelivers on the Evara Health purpose-driven service culture by always putting people firstTimely pre-registration and registration of all patients, which includes obtaining all demographic, financial, identification, and insurance documentationGenerates insurance verification and follows up with patient, if necessaryUtilizes eligibility systems, on-line websites, or phone calls to determine insurance benefits and precertification requirementsEnters pertinent insurance information into the EHR systemAssists patients with payment arrangements and in coordination with the Medicaid Eligibility Staff, assists patient with financial applicationsContacts patient employer, if necessary, for verification of employment, premium status, babies being added to policiesCompletes financial analysis, collects and scans proof of income, opens the case, opens and approves the tracker, and approves the caseFollows up with patients for necessary signatures if they were not obtained at time of preregistrationProvides estimates to patients and / or physicians as requestedDemonstrates cash handling skills, follows all guidelines set forth in the Cash Handling policy; ability to accurately and timely balance the daily journalMakes appointments for patients per established protocols; assists patients / clients with formsWorks collaboratively with all care team members in support of direct patient services, exhibiting flexibility and a "can do" attitudeServes as a point of contact with other internal and external departments, with the goal of fostering an environment which promotes patient comfort and trustOrganizes workflow, keeping workspace clean and always professionalAdheres to all Front Desk Standards, with an emphasis on achieving all quality measures supportive of the Patient Centered Medical Home modelDemonstrates consistent application of outstanding customer service skillsDemonstrates ability to navigate and enter data into an electronic health recordHandles all patient issues with professionalism and courtesy, appropriately escalating all issues or concerns requiring further resolution to Patient Access Manager / LeadAdditional Telehealth duties may be assigned to include the following :Works with assigned provider supporting Telehealth services to include New Patient appointments
Completes appointment confirmations 24-48hrs in advance to help facilitate Telehealth servicesEnsures patients are registered properly preparing them for their Telehealth appointmentReadily available via Microsoft Teams for assigned Telehealth providerTravels to different centers for coverage, as neededPromotes and drives awareness of Evara Health programs, initiatives, services, pharmacy services, etc.Adheres to Professional Practice standardsCommunicates with patients while protecting their confidential health information according to HIPAA and relevant state laws
Provides feedback about customer interactions to their supervisor on a regular basis; supports corrective measures aimed at increasing service utilizationEnsures that any clinical advice is provided only by providersRegular and Predictable Job Attendance & PunctualityStrictly adheres to all Evara Health, HIPAA, HRSA, State, Federal and accreditation agency rules, and regulationsOther job related duitesEducation and Experience
High School Diploma or equivalentMinimum 1 year of experience as Front Office in a healthcare setting, preferredMinimum 1 year of experience in customer service, preferredCulture
Evara Health strives to not only be the healthcare provider of choice, but also the employer of choice, one that offers you the opportunity to excel in your career and be a difference maker in the lives of the patients we serve.
Benefits
Up to 18 days of PTO in your first yearPre-Taxed flexible insurance package403B with company contributionsTuition reimbursementPaid Training
