What are the responsibilities and job description for the Office Manager position at Evara Health?
Do you want to make a difference in the community?
Are you looking to further your career in healthcare?
Do you want to be part of a growing organization?
Evara Health has been serving the community for 40 years. We are a not-for-profit health care organization with 14 locations throughout Pinellas County, FL
GENERAL DESCRIPTION:
Manages the planning and day to day operations of health center in accordance with directives of the DBO utilizing a patient centered medical home model; Pivotal in ensuring that the overall business operations of the office run smoothly and professionally.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Participates in the process for care team selection, evaluation, coaching, discipline, discharge, recognition & reward, and scheduling in accordance with facility hours of operation
- Assists the care team to achieve the highest quality of comprehensive health care services at the lowest cost. Includes actions to improve quality in conjunction with recommendations of the Quality Assurance committee of the Board of Directors
- Monitors inventory and ordering of materials and supplies necessary to maintain optimal level of operation
- Exhibits and promotes effective communication between departments, providers, vendors and patients.
- Exhibits customer service consistent with organizational standards
- Represents health center at meetings or public functions as needed or directed in the absence of the DBO
- Acts as a liaison between health centers and the insurance agencies
- Maintains and monitors Daily Cash Analysis; pre-bill for Medicare and Medicaid
- Responsible for proper preparation and depositing of daily cash receipts, per policy: daily for large centers, every other day for small centers; monitor cash logs
- Denials management and cash collections to achieve Evara Health goals and standards
- Effectively monitors employee hours; approves and submits payroll bi-weekly
- Proficiently navigates and documents in an electronic health record
- Adheres to all accreditation agencies and Patient Centered Medical Home Standards
- Primary Reviewer for all clinical annual reviews; will work with LPN Lead to complete
- May be required to float throughout company locations or other departments, as needed; cover other Office Managers in their absence
- Oversite of the fax folders process and procedure for prescription refills to ensure completion within 48 hours
- Secondary Reviewer for all Front Office Staff annual reviews
- Ensures corrective actions involving Center Staff is done in a timely manner
- Performs supervisor audits for timeliness and accuracy
- Performs Center audits on a regular basis to check compliance
- Responsible for completing Occurrence Reporting within automated compliance program
- Monitors the mandatory training of Center Staff within LMS
- Coordinates and delivers monthly meetings with staff
- Monitors facility maintenance and addresses any issues that arise with DBO
- Closes the gap on any escalated patient grievances and updates DBO, as needed
- Develops and maintains a strong collaborative relationship with the LPN Lead to include joint meetings, huddles and project collaboration
- Strictly adheres to all Evara Health, HIPAA, HRSA, State, Federal and accreditation agency rules and regulations
These essential job functions are not to be construed as a complete statement of all duties assigned. Employees will be required to perform other job-related duties as required.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in a related area of assignment and/or four years related experience
- Previous medical front office and supervisory experience
- Experience with medical office computer hardware & software applications
