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Customer Account Specialist

EVCO PLASTICS
De Forest, WI Full Time
POSTED ON 3/23/2025
AVAILABLE BEFORE 5/22/2025

Position Summary:

The Customer Account Specialist is responsible for general customer servicing of clients as they mail/call/fax to place, expedite or change orders and to follow procedures and embrace new technologies

Qualifications:

Required:

  • Ability to communicate effectively with people at all levels of the organization
  • Basic mathematical functions such as counting, multiplying, dividing, adding and subtracting
  • Reading and comprehension skills
  • Experience in office procedures
  • PC experience
  • Personal and telephone etiquette
  • Organizational skills and maintain good attendance
  • Alert to spot problems that require a Supervisor's attention
  • Self-motivated team player with a positive attitude

Responsibilities:

  • Treat all internal and external contacts with uncompromising respect and integrity under all circumstances.
  • Make decisions regarding order expediting and servicing clients within EVCO Plastics.
  • Write up orders for processing, pull mold folders and enter order in the system.
  • Notify clients of changes with their order, as they occur.
  • Keep the Sales staff advised of transactions between the client and EVCO.
  • Work with the Engineering department to get quotations for clients when required.
  • Communicate with other departments to resolve inquires and correspond with the client as to the resolutions.
  • Set priorities, meet deadlines and exercise judgment regarding completion of tasks.
  • Maintain confidentiality, exercise diplomacy and uphold a high degree of professionalism.
  • Provide back-up assistance to the receptionist, as needed.
  • Perform general clerical tasks including filing, sorting, proofing and posting records.
  • Follow company safety procedures to ensure your safety as well as the safety of others.
  • General housekeeping to keep the work area and plant clean.
  • Perform other duties as assigned.

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