What are the responsibilities and job description for the Customer Account Specialist position at EVCO Plastics?
Position Summary
The Customer Account Specialist is responsible for general customer servicing of clients as they mail/call/fax to place, expedite or change orders and to follow procedures and embrace new technologies
Qualifications
Required:
The Customer Account Specialist is responsible for general customer servicing of clients as they mail/call/fax to place, expedite or change orders and to follow procedures and embrace new technologies
Qualifications
Required:
- Ability to communicate effectively with people at all levels of the organization
- Basic mathematical functions such as counting, multiplying, dividing, adding and subtracting
- Reading and comprehension skills
- Experience in office procedures
- PC experience
- Personal and telephone etiquette
- Organizational skills and maintain good attendance
- Alert to spot problems that require a Supervisor's attention
- Self-motivated team player with a positive attitude
- Treat all internal and external contacts with uncompromising respect and integrity under all circumstances.
- Make decisions regarding order expediting and servicing clients within EVCO Plastics.
- Write up orders for processing, pull mold folders and enter order in the system.
- Notify clients of changes with their order, as they occur.
- Keep the Sales staff advised of transactions between the client and EVCO.
- Work with the Engineering department to get quotations for clients when required.
- Communicate with other departments to resolve inquires and correspond with the client as to the resolutions.
- Set priorities, meet deadlines and exercise judgment regarding completion of tasks.
- Maintain confidentiality, exercise diplomacy and uphold a high degree of professionalism.
- Provide back-up assistance to the receptionist, as needed.
- Perform general clerical tasks including filing, sorting, proofing and posting records.
- Follow company safety procedures to ensure your safety as well as the safety of others.
- General housekeeping to keep the work area and plant clean.
- Perform other duties as assigned
