What are the responsibilities and job description for the Front Desk Agent position at EVEN an IHG Hotel?
Job Overview
We are seeking a friendly and efficient Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, using computerized systems.
- Answer phone calls promptly, providing information about services, rates, and availability while demonstrating excellent phone etiquette.
- Handle guest inquiries and complaints with professionalism, ensuring customer satisfaction.
- Maintain accurate records of guest information and transactions.
- Assist with administrative tasks such as proofreading documents, managing office supplies, and maintaining an organized front desk area.
- Collaborate with other departments to ensure seamless service delivery.
- Utilize QuickBooks for basic accounting tasks as needed.
Skills
- Strong clerical skills with experience in office management.
- Excellent organizational abilities to manage multiple priorities effectively.
- Proficient in proofreading to ensure accuracy in all communications.
- Familiarity with computerized systems for reservations and customer management.
- Experience as a personal assistant or in an administrative role is a plus.
- Exceptional customer support skills with a focus on guest satisfaction.
- Ability to communicate clearly and professionally both verbally and in writing.
Join our team as a Front Desk Agent where your contributions will be valued, and you will play a key role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Sarasota, FL 34240 (Required)
Ability to Relocate:
- Sarasota, FL 34240: Relocate before starting work (Required)
Work Location: In person
Salary : $14
