What are the responsibilities and job description for the Front Desk Agent Am/Pm and Night Auditor position at Even Hotel Sweetwater Doral --Coming Soon--?
Job Fair on February 10th 2025 at 3651 NW 25th Street Miami Florida 33142
Walk ins welcome starts at 8:30AM until 5PM
Job Title: Hotel Front Desk Agent (Morning, Afternoon & Night Audit)
Location: Even Hotel Sweetwater Doral
10770 NW 25th Street, Sweetwater, FL 33172
Job Type: Full-time / Part-time / Shift-Based
Job Summary:
We are seeking a friendly, professional, and customer service-oriented Hotel Front Desk Agent to join our team. This position includes morning, afternoon, and night audit shifts, ensuring smooth guest check-ins and check-outs, handling reservations, and managing guest inquiries. The night audit shift also includes balancing the daily financial transactions.
Key Responsibilities:General Front Desk Duties (All Shifts):
- Greet and welcome guests with a positive attitude.
- Check guests in and out efficiently while ensuring accuracy in reservations.
- Handle guest inquiries, complaints, and requests in a professional manner.
- Answer phone calls and respond to emails promptly.
- Process payments, issue room keys, and update room status in the hotel system.
- Maintain a clean and organized front desk area.
- Assist in resolving guest concerns and coordinating with housekeeping and maintenance.
Morning & Afternoon Shifts:
- Assist guests with early check-ins and special requests.
- Provide information about local attractions, transportation, and hotel amenities.
- Process reservations and manage availability.
- Assist with group check-ins and coordinate with housekeeping.
Night Audit Duties:
- Run daily financial reports and balance accounts.
- Verify and reconcile all transactions, including payments and room charges.
- Prepare end-of-day reports and communicate discrepancies.
- Handle late check-ins and early departures.
- Ensure security measures are followed during overnight hours.
Qualifications & Skills:
- Previous front desk, customer service, or hospitality experience preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask in a fast-paced environment.
- Proficiency in hotel management software (e.g., Opera, PMS, or similar) is a plus.
- Basic math skills for handling payments and balancing accounts.
- Ability to work flexible shifts, including weekends and holidays.
Physical Requirements:
- Stand for extended periods.
- Lift luggage or supplies as needed (up to 25 lbs).
- Work in varying shifts, including overnight hours.
Benefits (If Applicable):
- Competitive pay
- Health insurance
- Employee discounts
- Career growth opportunities
If you are a motivated, detail-oriented individual with a passion for hospitality, we invite you to apply and become a valued member of our team!
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Ability to Relocate:
- Miami, FL 33142: Relocate before starting work (Required)
Work Location: In person
