Customer Service/Sales Representative

Benefits/Perks

Job Description

• Competitive Compensation
• Paid Time Off
• Career Growth and Advancement Opportunities
  
  

Job Summary

We are providers of flooring for trade shows and events and seeking a Customer Service/Sales Representative with a great attitude to join our team. Please do not apply if you have no experience with trade shows. In this role, you will communicate with customers to identify their needs, process requests, solve complaints, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer proficient, and is able to remain calm under pressure.

Responsibilities To Start

• Receive and direct inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document customer interactions
• Assist Sales Manager to start, to learn business practices, quoting, order processing and other duties as assigned
  
  

Qualifications

• College preferred, affinity for math, detail oriented
• Strong work ethic, dedicated team player with positive attitude
• Must have some knowledge and or experience in the trade and/or consumer show industry
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure with deadlines
• Highly organized with the ability to prioritize projects and manage time effectively