What are the responsibilities and job description for the Customer ServiceSales Representative position at Event Solutions?
Benefits : 401(k)
Bonus based on performance
Company parties
Opportunity for advancement
Benefits / Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are providers of flooring for trade shows and events and seeking a Customer Service / Sales Representative with a great attitude to join our team. In this role, you will communicate with customers to identify their needs, process requests, solve complaints, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer proficient, and is able to remain calm under pressure.
Responsibilities to start
Receive and direct inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document customer interactions
Assist Sales Manager to learn business practices, quoting, order processing and other duties as assigned
Qualifications
College preferred, affinity for math, detail oriented
Strong work ethic, dedicated team player with positive attitude
Must have some knowledge and or experience in the trade and / or consumer show industry
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure with deadlines
Highly organized with the ability to prioritize projects and manage time effectively
