What are the responsibilities and job description for the Customer Service Associate position at EventRent?
About EventRent
As Boise's premier event rental provider supporting major gatherings like Treefort Music Fest and BSU Football, we empower memorable experiences through exceptional service and high-quality equipment. Join our collaborative team in a fast-paced environment where attention to detail meets creative problem-solving.
Core Responsibilities
✅ Customer Engagement
- Manage phone/email inquiries with friendly professionalism [Mobile-friendly bullet structure]
- Guide clients through rental selections and customization options
✅ Operational Excellence
- Accurately process orders and update CRM systems
- Create CAD layouts and event timelines with cross-functional teams
✅ Event Execution
- Conduct on-site equipment setup and client check-ins
- Perform quality assurance checks during events
Must-Have Qualifications
✔ 1 year customer service experience (retail/hospitality preferred)
✔ Tech proficiency: CRM platforms, Microsoft Office Suite, CAD software training provided
✔ Physical capability: Lift 30 lbs, stand for extended periods during events
✔ Flexible availability: Weekends/evenings as needed for events
Preferred Skills
- Bilingual English/Spanish communication is a plus
- Previous customer service or event planning/coordination experience is a plus
Why Join Us?
- Career Growth: On-the-job training & leadership pathways
- Work-Life Balance: Paid time off consistent scheduling
- Team Culture: Collaborative environment with regular team-building activities
Schedule & Benefits
- Hours: Weekdays: 8:30 AM - 5:30 PM
- Benefits: 401(k) matching, dental/vision insurance, PTO
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $17 - $18
