What are the responsibilities and job description for the Software Engineer - CXone - Cloud Contact Center (Mid-Sr. Level) position at Eventus Solutions Group?
Software Engineer - CXone - Cloud Contact Center (Mid to Sr. level)
Location : Remote - USA
Travel : up to 10%
Position Type : Fulltime
Eventus was named the 2024 winner of the Top Certified Implementation Partner by NICE!
We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process.
Qualifications For Success :
- 5-8 or more years of IVR and ACD development experience
- 4 or more years of CXone Studio scripting
- CRM integration experience
- Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience is preferred
- Bachelors degree in computer science, IT, or engineering preferred
Why You'll Love It Here
With over 500 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation's fastest growing private companies. With Eventus you can expect :
Applicants can expect to make between $100,000 to $150,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, this position is eligible for a target incentive bonus up to 5% (engineer) and up to 10% (Sr. Engineer).
Why you'll love it here :
Together we are better! - The core of the team is you and we celebrate the uniqueness each team member brings to the table. Our differences make us better and drive innovation globally.
With over 500 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation's fastest growing private companies. With Eventus you can expect :
Benefits
Eventus offers a wide range of benefits to full-time employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, EAP, critical illness insurance and a 401(k) plan. Eventus employees enjoy PTO of 15 days annually and a generous holiday schedule.
Eventus provides basic life and AD&D Insurance with the option to purchase additional coverage. Short-term and long-term disability coverage is also offered. Eventus also offers tax saving accounts, HSA and FSA.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
http : / / eventusgcom / careers
303) 376-6161
Salary : $100,000 - $150,000