Provider Support Specialist

Position Summary

Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.

The Provider Support Specialist is responsible for enhancing the performance of the clinical care team through supporting and facilitating clinical services with their assigned providers. The Provider Support Specialist is required to work in the field with the assigned provider as directed by the Lead Medical Assistant or MA Manager/Supervisor. You may be asked to travel to facilities up to 60 miles from your home.

Hours: Mon-Fri - 8 hour dayshift (flexible)

• Mileage reimbursement plan is offered.
  
  

Provider Support

• Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day
• Ensure that each patient is seen as medically necessary per clinical protocol.
• Serve as a “buffer” between provider and families/staff to facilitate proper patient management.
• Document appropriate encounter and time for CCM and BHI services
• If scheduling is assigned: Scheduling rosters should be updated daily to ensure accuracy and schedules sent timely.
• Assist with any day-of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges
• Prepare clinical documentation for assigned providers each day
• Complete basic opening of encounter note as per discipline protocol
• Perform medication reconciliation on all scheduled patients each encounter
• Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider
• Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines
• Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day
• Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits
  
  

Facility Support

• When scheduling is an expectation for your role:
• Share patient schedules with key facility staff as needed.
• Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day)
• Assist with triage documentation as needed.
• Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families.
• Assist with consents for any services needed.
• Attend stand up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility.
• Assist with discharge planning of clinical services as needed.
• Ensuring check in and out each day with facility staff regarding patients seen, status, etc.
  

Patient Support

• Maintain patient confidentiality at all times.
• Document appropriate encounter and time for CCM and BHI services
• Check all forms of communication several times daily to ensure patient needs are met.
• Inform patient and family of recent visits, new orders and defer to provider when needed
• Communicate transitions of care to CCM team to enhance patient care and education.
  
  

Additional Duties And Responsibilities

• Provider Support Specialists are expected to be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures and outlined in employee handbook including HIPAA rules and regulations.
• Provider Support Specialists should adhere to the Eventus WholeHealth dress code policy i.e. clean, wrinkle-free, matching scrubs with appropriate, closed-toed footwear and name badge.
• When duties are completed ahead of scheduled workday, report to your Lead Medical Assistant for any additional assignments.
• Provider Support Specialists should seek further training if uncertain how to proceed with any assignment.
  
  

Qualifications/Education

High School Diploma or equivalency

Must have a valid driver's license and reliable transportation

Expected to travel up to 1 hour from home address

Certified Medical Assistant degree a plus

Typing speed of 45wpm or greater

Medical Scribing Experience Preferred

WHAT WE OFFER

Our Full-time Positions Offer Provide

A chance to be part of a growing and emerging culture

Mileage reimbursement plan

Paid time off benefits

Holidays and Floating Holidays

Health benefits (medical, dental vision)

Short & Long-term disability options

Employer Contribution to 401k Retirement

About Eventus WholeHealth

Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes. For more information, please visit www.eventuswholehealth.com.