What are the responsibilities and job description for the Operational Oversight Analyst position at EverBank N.A.?
Operational Oversight Analyst
The Operational Oversight Analyst evaluates the reliability and effectiveness within operational area. Under limited supervision, this job is responsible for reviewing the accuracy and effectiveness of the operational area(s) procedures and processes as well as identification and closure of self-identified issues and Compliance, Risk, and third-party identified issues. This job also identifies and recommends process improvements for management.
Key Responsibilities and Duties
- Oversees the monitoring, evaluating, and testing of financial records, processes, systems, and issues management remediation within operational area.
- Confirms the auditing of recording of transactions and compliance with applicable laws, agreements, and policies as well as leading initiatives to remediate any identified gaps.
- Reviews findings and develops recommendations to management consistent with self-identified issues management procedure.
- Participates in cross-functional implementation of programs to enhance business functions including analysis of associate adherence to process/procedure expectations in operational areas.
- Reviews documentation of business processes, risk, and controls to identify potential enhancement opportunities and drive action plans to implement improvement.
- Analyzes operational policies and procedures currently in place within the organization to identify gaps and weaknesses.
- Develops and communicates new or revised policies, procedures, processes and related documents to appropriate team members and/or business units.
- Coordinates the compilation/production of various operational/regulatory reporting and coordinates delivery of reporting monthly.
- Position is adaptable to provide back-up support to other department operational roles, as needed.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 3 Years Required; 5 Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
7IC
Preferred Qualifications:
- Experience as a Lead or Manager in a Bank Call center.
- Procedure writing with an end user in mind expertise.
- Proven ability leading new initiatives.
- Intermediate MS Office skills
This position is Hybrid. Hybrid work requires working in the office four days per week, with one flexible day to work remotely.
Posting end date: 4/14/2025
Req Benefits:
EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
- Medical, dental, vision & HSA/FSA
- 401(k) savings
- Paid holidays & generous PTO
- Additional wellness & voluntary benefits
Additional Company-provided benefit options (subject to plan terms):
- Tuition reimbursement
- Commuter Benefits
- Life and Disability Insurance
Compensation: $86,500 - $117,000
Additional Details :
EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Salary : $86,500 - $117,000
