Associate Account Manager

SUMMARY/OBJECTIVE

Manage open orders for assigned existing customer accounts. Coordinate order progress from quote request through order closeout by managing appropriate specs, estimating, graphics, approvals, product introduction, manufacturing schedules, purchase order issuance, installation, invoicing, receivable and closeout of order. Obtaining an understanding of our products, processes, and systems.

Essential Duties and Responsibilities:

· Coordinate all order projects to ensure on-time delivery by managing planning schedules, interfacing with departments to maintain schedules and calling appropriate meetings to guarantee an understanding of objectives at all levels.

· Function as the primary voice to clients for all open orders. Keep clients informed and respond to the clients’ requests according to department procedures.

· Keep Account Executive(s), Manufacturing Rep(s) and/or Directors of Sales and Service informed on a timely/need-to-know basis.

· Follow-up with appropriate departments to ensure order requirements are available for those departments to complete their tasks on schedule, whether produced in-house, subcontracted or a complete buyout.

· Coordinate installation package for signs, where applicable, from vendor selection process through site completion and invoicing. Verify appropriate signage per codes, coordinate on-time product shipment and installation to meet store openings while maintaining a controlled status of contracts with customers.

· Travel within assigned area of operation as required, meeting with construction managers, general contractors, customers, or regional corporate customers when applicable. Review field problems, provide solutions and prepare appropriate reports and documentation to ensure follow-up that resolves problems or situations.

· Coordinate account information with appropriate members of the Account Team to ensure appropriate teamwork to service the account.

Educational Requirements / Experience:

· College graduate or equivalent education/experience

· Knowledge of materials, scheduling, inventory, manufacturing, and installation process is helpful

· Excellent organizational skills and verbal and written communication skills are essential

· Ability to manage multiple projects simultaneously and keep projects on schedule is required

· Experience in the outdoor sign industry is helpful

Everbrite, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Greenfield, WI 53228 (Required)

Work Location: Hybrid remote in Greenfield, WI 53228