What are the responsibilities and job description for the Bilingual Customer Service Representative position at EverDriven Technologies LLC?
EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.
Pay: $14.75/hour
Schedule: Monday-Friday, with weekend rotations as needed
10:00am - 7:00 EST
11:00am-8:00pm CST
12:00pm - 9:00 MST
1:00pm - 10:00 PST
Position Summary:
As part of the Central Operations team, you will be responsible for performing centralized functions such as parent contacts, driver/SP contacts (including training), and other duties as assigned that are essential to centralized corporate operations. Our team works together to makes sure all requests are responded to within 24 hours turn around. This position requires you to work with multiple business units to ensure a streamlined and successful operation.
Responsibilities:
- Initiate parent contact and resolve parent concerns including but not limited to route starts, app signup, and contact information
- Review routes and make changes as necessary including contact information, safety equipment, and other route modifications
- Work with multiple business arms to ensure contact with SPs, drivers, and parents are conducted
- Conduct with educating new driver and Service Providers that are new to working with EverDriven
- Specialized/Focused Dispatching
- Other duties as assigned
Requirements:
- High school diploma, general education degree, or equivalent
- Bilingual Spanish-speaking
- 2 years of customer service experience
- Proficient with Microsoft Office Applications Strong verbal and written skills
Benefits:
- Medical, Dental, Vision insurance Virtual Doctor
- Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Paid Time Off (PTO) Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
Commitment to ESG:
Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.
Commitment to Diversity and Inclusion:
EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.
Commitment to Equal Opportunity:
EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Visit our website and learn more about us at www.EverDriven.com (http://www.everdriven.com/).
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