AVP, IT Production Operations / Warren, NJ (HQ)

Title: AVP, IT Production Operations / Warren, NJ (HQ) Company: Everest Global Services, Inc. Job Category: Technology Job Description: Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people. Everest is a growth company offering Property, Casualty, and specialty products among others, through its various operating subsidiaries located in key markets around the world. Everest has been a global leader in reinsurance with a broad footprint, deep client relationships, underwriting excellence, responsive service, and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers. We take pride in being known in the industry as nimble, entrepreneurial, and responsive. Our culture is innovative, we empower our employees to make business decisions within our risk framework at a local level. At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including: • Generous tuition/continuing education reimbursement • Mentoring opportunities • Flexible work arrangements • Talent development initiatives • Networking groups Job Details: In order to support Everest’s expansion, we are seeking an AVP of IT Production Operations to join our growing Global Production Operations team. This role will be supporting our International and Global Applications portfolio. You will be helping understand the changing needs of the application users by managing production ticket resolution, prioritizing production fixes, documenting changes, supporting the application usage, and working with team and business leadership for key metric reporting. The AVP of IT Production Operations will oversee the end-to-end management within their operations team, ensuring seamless support, incident resolution, and change implementation. This role is crucial for maintaining the stability and performance of our IT systems and services, with a particular focus on the international insurance sector. The ideal candidate will have a strong background in production support, incident, and problem management, change and release management, knowledge of ITIL framework including ITSM, and a deep understanding of the insurance industry. Key Responsibilities: Production Support: Lead and manage the IT production support team, ensuring timely and effective resolution of production issues. Oversee monitoring and maintenance of production systems to ensure high availability and performance. Collaborate with other IT teams to ensure seamless integration and operation of applications and infrastructure. Incident Management: Develop and implement incident management processes to swiftly address and resolve production incidents. Coordinate cross-functional teams during major incidents to restore service and mitigate impact. Conduct post-incident reviews and develop strategies for prevention and improvement. Problem Management: Identify and address recurring issues through root cause analysis and problem resolution strategies. Implement and manage proactive measures to prevent future incidents and improve system reliability. Work closely with engineering teams to ensure long-term fixes and enhancements are applied. Change Management: Oversee change management processes to ensure that all changes to production systems are executed with minimal risk and disruption. Review and approve change requests, ensuring they are thoroughly tested and documented. Facilitate communication and coordination across teams to manage change effectively. Release Management: Influence the planning, scheduling, and execution of software releases and updates. Ensure that releases are delivered with minimal impact on production environments. Collaborate with development and QA teams to ensure that release processes are followed and that releases meet quality standards. Industry Knowledge: Leverage knowledge of the insurance industry to align IT operations with business needs and regulatory requirements. Stay current with industry trends and best practices to continually improve IT production operations. Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred. Minimum of 8-12 years of experience in IT operations, with at least 3 years in a leadership role. Proven experience in production support, incident management, problem management, change management, and release management. Deep understanding of the insurance industry, including industry-specific applications, regulations, and best practices. Strong leadership and team management skills, with a track record of driving operational excellence. Excellent problem-solving abilities and a strategic mindset. Exceptional communication and interpersonal skills, with the ability to work effectively across all levels of the organization. #LI-RS1 #LI-Hybrid Our Culture At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture. Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion. Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together. All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve. Type: Regular Time Type: Full time Primary Location: Warren, NJ Additional Locations: Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at everestbenefits@everestglobal.com. Everest U.S. Privacy Notice | Everest (everestglobal.com) Beware of recruitment fraud Please be cautious of phishing scams involving fake Everest job postings and individuals posting as Everest representatives making phony job offers. Always verify the identity of the recruiting professionals you work with. What you should know: At Everest, your privacy, security, and safety are of utmost importance to us. Everest will never ask for payment or any financial information as part of the hiring process. All job-related written communications from our internal recruitment team will come from official email addresses that end in our company domain. EVEREST is a leading international reinsurance and insurance group with an extensive distribution network that spans five continents. With roots dating back to 1973, Everest has developed a global footprint and deep client relationships that are largely unmatched by its peers. The Company’s principal business strategies seek to leverage its strengths to optimize returns over the underwriting cycle, thereby creating value for its shareholders and business partners.