What are the responsibilities and job description for the VP, Accident and Health Operations Lead position at Everest Global Services, Inc.?
Title: VP, Accident and Health Operations Lead Company: Everest Global Services, Inc. Job Category: Analytics Job Description: Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, Latin America and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people. We are seeking a highly experienced and dynamic professional to lead our Global Accident & Health Operations. As the Global Head of Accident & Health Operations, you will be responsible for overseeing all operational aspects of our accident and health business on a global scale, ensuring smooth execution, high-quality customer service, efficient claims processing, and effective use of technology. This role demands a strategic leader with expertise in underwriting, claims, customer service management, and technology-driven operational improvements. You will report to the Group Chief Operations Officer, matrixed (dotted-line) reporting to the Global Head of Accident and Health. Key Responsibilities: Operational Leadership: Lead and oversee the global operations of the Accident & Health business line, ensuring consistent performance across regions. Develop and implement operational strategies to achieve business goals, ensuring profitability, compliance, and a customer-centric approach. Underwriting Operations: Provide strong leadership in the implementation of underwriting processes in collaboration with the heads of underwriting for Accident & Health products, ensuring adherence to company guidelines and local regulations. Claims: Work with the claims function to ensure effective data and systems alignment, efficiency and accuracy, reducing processing time and enhancing customer satisfaction. Customer Service Excellence: Ensure that the global customer service teams deliver high-quality, consistent, and effective service across all channels. Implement best practices and processes to enhance customer satisfaction and retention. Develop and manage feedback loops to continually assess and improve the customer experience. Engage in projects to onboard significant new relationships to ensure effective data, systems and processes are put in place to deliver for all stakeholder. Stakeholder Management: Manage relationships with internal and external stakeholders, including senior leadership, product managers, insurers, brokers, and regulators. Coordinate with global teams to align business priorities and ensure successful execution of projects. Process Excellence: Drive operational excellence through process improvements, automation, cost optimization, and risk management strategies. Champion a culture of innovation and continuous improvement across the global operations teams. Lead the adoption and integration of technology to streamline operations, improve service delivery, and enhance efficiency. Collaborate with business architecture, IT, and the broader Global Insurance operations organization to ensure processes and systems support business needs and drive continuous improvement. Regulatory Compliance & Governance: Work with Regional teams and entities to ensure that all operations comply with global and local regulations, as well as corporate governance standards. Essential Qualifications: Experience: 10-15 years of experience in Accident & Health insurance, preferably in international/global environments, with a focus on operations, underwriting, claims management, and customer service. Education: Bachelor's degree in Insurance, Business Administration, or a related field. Advanced certifications (e.g., Chartered Insurance Professional) are a plus. Underwriting Expertise: Strong understanding of underwriting principles, especially in accident and health insurance products. Customer Service Knowledge: Proven track record of managing and improving customer service operations, with a focus on customer satisfaction and retention. Claims Process Knowledge: High-level knowledge of the claims process, including claims management systems, fraud detection, and customer communication. Technology Efficiency: Familiarity with the latest operational technologies, including digital tools and platforms, and how to leverage them to optimize operations. Stakeholder Management: Ability to manage multiple stakeholders (internal and external) simultaneously and build strong, productive relationships across the organization and with clients. Desirable Skills & Attributes: Exceptional leadership, communication, and interpersonal skills. Strong strategic thinking and decision-making abilities. Ability to thrive in a fast-paced, dynamic environment while maintaining focus on business objectives. Multilingual skills are a plus, given the global nature of the role. Work Environment: This role will involve collaboration across multiple regions and time zones. The position will require flexibility, with occasional travel to key markets and meetings. This role is ideal for a strategic leader passionate about driving operational excellence in the accident and health sector, managing complex operations, and delivering superior customer experiences across the globe. Type: Regular Time Type: Full time Primary Location: Warren, NJ Additional Locations: Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at everestbenefits@everestglobal.com. Everest U.S. Privacy Notice | Everest (everestglobal.com) Beware of recruitment fraud Please be cautious of phishing scams involving fake Everest job postings and individuals posting as Everest representatives making phony job offers. Always verify the identity of the recruiting professionals you work with. What you should know: At Everest, your privacy, security, and safety are of utmost importance to us. Everest will never ask for payment or any financial information as part of the hiring process. All job-related written communications from our internal recruitment team will come from official email addresses that end in our company domain. EVEREST is a leading international reinsurance and insurance group with an extensive distribution network that spans five continents. With roots dating back to 1973, Everest has developed a global footprint and deep client relationships that are largely unmatched by its peers. The Company’s principal business strategies seek to leverage its strengths to optimize returns over the underwriting cycle, thereby creating value for its shareholders and business partners.
