VP, Infrastructure Provider Governance Lead

Title: VP, Infrastructure Provider Governance Lead Company: Everest Global Services, Inc. Job Category: Technology Job Description: About Everest: Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, Latin America and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.  About the Role: The Provider Governance Lead for the strategic global IT Managed Services Agreement is responsible for overseeing and ensuring compliance, performance, and strategic alignment of the IT managed service provider (MSP) with the organization’s objectives. This role involves monitoring service delivery, managing contractual obligations, mitigating risks, and driving continuous service improvements to optimize IT operations and business outcomes. To be considered for this role, the candidate will need to be a proven thought leader across all dimensions of Provider Governance and be able to demonstrate a proven history of leading similar efforts based on the size, scope and complexity of Everests’ business and technology needs. Key Responsibilities: Governance & Compliance: Establish and enforce governance frameworks, policies, and procedures for the IT managed services contract. Ensure adherence to contractual service levels, key performance indicators (CSLs and KPIs), and operational standards. Conduct regular audits and compliance checks to maintain regulatory and organizational alignment. Service Performance & Quality Assurance: Monitor service provider performance against agreed SLAs and take proactive measures to address gaps. Facilitate service reviews, reporting, and performance dashboards to track trends and improvements. Lead issue resolution processes, ensuring effective escalation and remediation of service delivery issues. Risk Management & Continuous Improvement: Identify and mitigate risks associated with IT managed services, including security, operational, and financial risks. Develop and drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service quality. Stay updated on industry best practices and emerging technologies to enhance governance frameworks. Stakeholder Engagement & Relationship Management: Act as the primary liaison between the organization and the MSP, ensuring alignment of business and IT strategies. Collaborate with internal teams to understand business needs and translate them into service expectations. Manage contract negotiations, renewals, and modifications in collaboration with procurement and legal teams. Financial & Contract Management: Monitor and manage financial performance of the managed services contract, ensuring cost-effectiveness. Track contract deliverables, ensuring timely execution of obligations and financial settlements. Work closely with finance and procurement teams to optimize contract value and budget utilization. Qualifications & Experience: Bachelor’s degree in IT, Business Administration, or a related field; Master’s degree preferred. 7 years of experience in IT governance, vendor management, or service delivery in an outsourced IT environment. Strong understanding of IT service management (ITSM), ITIL frameworks, and contract management principles. Experience managing large-scale IT outsourcing contracts and driving performance improvements. Excellent analytical, negotiation, and stakeholder management skills. Strong leadership and communication abilities with a proactive and problem-solving mindset. Excellent communication skills, both written and verbal, with the ability to effectively collaborate with technical and non-technical stakeholders. Ability to develop productive relationships across peers, related functions including the IT VMO, Legal, Audit and Compliance functions in the organization and across Provider leadership. Proven skills focused on influencing and leveraging partnerships. Preferred Certifications: ITIL (Foundation/Intermediate/Expert) COBIT (Governance Framework) PMP or PRINCE2 (Project Management) ISO 20000/27001 (IT Service & Security Management) What if I don't meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process. Our Culture At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture. Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging. Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together. All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve. Type: Regular Time Type: Full time Primary Location: Warren, NJ Additional Locations: Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at everestbenefits@everestglobal.com. Everest U.S. Privacy Notice | Everest (everestglobal.com) Beware of recruitment fraud Please be cautious of phishing scams involving fake Everest job postings and individuals posting as Everest representatives making phony job offers. Always verify the identity of the recruiting professionals you work with. What you should know: At Everest, your privacy, security, and safety are of utmost importance to us. Everest will never ask for payment or any financial information as part of the hiring process. All job-related written communications from our internal recruitment team will come from official email addresses that end in our company domain. EVEREST is a leading international reinsurance and insurance group with an extensive distribution network that spans five continents. With roots dating back to 1973, Everest has developed a global footprint and deep client relationships that are largely unmatched by its peers. The Company’s principal business strategies seek to leverage its strengths to optimize returns over the underwriting cycle, thereby creating value for its shareholders and business partners.