What are the responsibilities and job description for the Full-Time Front Desk Agent (AM & PM Availability Required) position at EVEREST HOSPITALITY LLC?
Introduction:
We are seeking a friendly and professional Front Desk Agent to join our team at our dual-brand hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay for both the Hilton Garden Inn and TRU by Hilton hotel simultaneously. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. The ideal candidate must have morning and evening availability. The shifts vary between 6am-2pm and 2pm-10pm. Weekends and Holidays required.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
- Stocking market and ensuring that the next shift is set-up for success
Qualifications:
- Weekend and Weekend availability REQUIRED
- AM and PM availability REQUIRED
- Full-Time hours will vary between 4-5 days a week.
- Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary ***BASED ON HOTEL EXPERIENCE****
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Salary : $16 - $17
