What are the responsibilities and job description for the Production Support Lead position at Everest Re Group?
About the Role
The AVP of IT Production Operations will oversee end-to-end management within their operations team, ensuring seamless support, incident resolution, and change implementation. This role is crucial for maintaining IT system stability and performance, particularly in the international insurance sector.
Main Responsibilities:
- Lead and manage the IT production support team to resolve production issues effectively.
- Develop and implement incident management processes to address production incidents swiftly.
- Identify and address recurring issues through root cause analysis and problem resolution strategies.
- Oversee change management processes to ensure minimal risk and disruption during production system changes.
Requirements
A Bachelor's degree in Information Technology or a related field; Master's degree preferred. Minimum 8-12 years of experience in IT operations, with at least 3 years in a leadership role.
