What are the responsibilities and job description for the Desktop Support Specialist position at EverestDX Inc?
About EverestDX
Everest DX – We are a Digital Platform Services company, headquartered in Stamford. Our Platform/Solution includes Orchestration, Intelligent operations with BOTs’, AI-powered analytics for Enterprise IT. Our vision is to enable Digital Transformation for enterprises to deliver seamless customer experience, business efficiency and actionable insights through an integrated set of futuristic digital technologies. Digital Transformation Services - Specialized in Design, Build, Develop, Integrate, and Manage cloud solutions and modernize Data centers, build a Cloud-native application, and migrate existing applications into secure, multi-cloud environments to support digital transformation. Our Digital Platform Services enable organizations to reduce IT resource requirements and improve productivity, in addition to lowering costs and speed digital transformation. For more information, please visit https://www.everestdx.com
Position Overview
We are seeking a highly skilled Desktop Support Specialist to provide technical assistance and support to our end users. The successful candidate will be responsible for troubleshooting, diagnosing, and resolving desktop hardware and software issues, ensuring smooth daily operations. The Desktop Support Specialist will also play a key role in optimizing and documenting IT processes, improving operational efficiency, and delivering outstanding support to all employees.
This position requires excellent technical knowledge, a strong customer service orientation, and the ability to collaborate with various teams to streamline the process.
Qualifications & Experience:
- 5 years of experience in desktop support or IT helpdesk.
- Strong knowledge of Windows/macOS, Office 365, and Active Directory.
- Excellent problem-solving and communication skills.
- Preferred: CompTIA A , ITIL, or Microsoft certifications.
Responsibilities:
- Provide Tier 1 & Tier 2 support for desktops, laptops, printers, and mobile devices.
- Provide technical assistance for employees by troubleshooting hardware, software, and network issues.
- Troubleshoot Windows/macOS, Office 365, Active Directory, and VPN connectivity.
- Assist with software installations, updates, and configurations.
- Maintain IT asset inventory and coordinate hardware repairs.
- Ensure system security, updates, and compliance with IT policies.
- Support network issues (Wi-Fi, VPN, TCP/IP, DNS, DHCP).
- Document troubleshooting steps and collaborate on IT projects.
Education: Bachelor’s Degree and equivalent work experience.
Location: King of Prussia, PA, United States ( Onsite - Work from Office)
Job Type: Fulltime / Contract
Equal Opportunity & Diversity Statement
At EverestDX, we are proud to be an equal opportunity employer committed to fostering diversity and inclusion in the workplace. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability, or any other characteristic protected by applicable federal, state, or local law.
We believe that a diverse and inclusive workforce is essential for driving innovation, creativity, and success. We value the unique perspectives, backgrounds, and talents that each individual brings to our organization. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, compensation, benefits, and training.
We recognize and appreciate the importance of providing a workplace where everyone feels valued, respected, and supported. We strive to create an environment that promotes fairness, equality, and opportunities for professional growth. Additionally, we comply with all applicable laws and regulations regarding equal employment opportunities and nondiscrimination.
EverestDX is an equal opportunity employer, dedicated to diversity and inclusion in every aspect of our workplace.
