What are the responsibilities and job description for the Technology and Customer Service Expert position at Everett Chevrolet?
We are seeking a highly motivated, customer service driven, technology pro who will thrive in a fast-paced atmosphere. If you have a passion and patience for being the go-to person for tech knowledge and have what it takes to excel in a fast-paced, technology-centric environment, then we have a spot on the team for you. In this position, you will connect clients through technology to their new vehicle. As well as serve as the technology concierge to both new and previous customers. Along the way, your stellar attitude and customer service skills will not only provide world-class customer service but secure customers for life. Tech Connect Expert
Responsibilities:
- Engage with new and existing customers by phone, email, and text
- Secure appointments to visit the dealership for a product knowledge overview
- Enthusiastically demonstrate the features and technology of our vehicles.
- Remain up-to-date on the product, market trends, and certification
- Take responsibility for OnStar registration and team goals.
- Assist guests with any issues they may need assistance with.
- Report guest issues to the appropriate manager.
- Collect all information requested by management need to assist guest
- Assist management but answering customer phone calls.
- Directing customers to the correct department and Manager.
- Call customers to review their experience.
- Compile reports for management.
- Crosstrain to assist with multiple other team members.
Qualifications:
- World Class Customer Service
- Valid Driver’s License Must be able to successfully pass a DMV check
- Be available to work a “retail schedule”, including Saturdays and some evenings
- Comfortable with technology; and possessing basic computer skills
- Neat, clean, and professional appearance
- Punctual, energetic, and positive attitude
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $16 - $18