Technical Support Analyst V

Overview
We are seeking a dedicated and knowledgeable Technical Support professional to join our team. In this role, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively. You will work closely with customers to troubleshoot software and hardware problems, assist with networking issues, and provide guidance on various IT-related inquiries. Your expertise in computer systems and customer service will be essential in maintaining high levels of client satisfaction.

Qualifications

Technical/Professional training or knowledge of Networking and Networking Equipment (theory, operations, and maintenance). Excellent leadership, communication skills, and customer service skills. Self-motivated and possess strong team and interpersonal skills. Attention to detail. Able to work well within a team environment

Work experience: Must have at least 2 years of Telco/Cable/Data experience in a combination of at least 5 of the following fields:

· Routers/switch function

· LAN topology

· IP routing

· Cisco IOS

· Voice over IP

· MPLS

· SD WAN

· Firewalls

· Knowledge of PRI/T1/DS3 technologies

· Network Operations Center functions

· Experience working in MetaSwitch.

Additional Skills: (Preferred but not required)

· Experience in a Help Desk environment supporting many users

· A , MCSE, CCNA certifications are an asset

· Working knowledge of UNIX/Linux systems

· Required License: None

· General education or equivalent: High school diploma. College degree or equivalent work experience in telecommunications desired.

Physical Demands:

Physical demands are minimal and consistent with the performance of routine clerical duties in an office setting. Most of the day is spent sitting at a desk, working with computers, printers, files, and standard office equipment. Movement is required in the use of office equipment, supply locations, files, and other work locations and meeting rooms. Limited physical activity is required to file, maintain office supplies and materials and maintain office equipment. May be required to work off shift hours, weekends and holidays.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Holiday pay
• Hourly pay
• Overtime pay

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Telecommunication: 2 years (Required)

Ability to Commute:

• Lenexa, KS 66219 (Required)

Ability to Relocate:

• Lenexa, KS 66219: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $28