What are the responsibilities and job description for the Customer Success Account Manager position at Everflow - Partner Marketing Platform?
The Company
Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.
Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.
We’re a bootstrapped company (over $24M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000 customers including Mutual of Omaha, ClassPass, and Tapjoy.
We are accepting applications from candidates that reside in the following areas:
Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.
Balance, Growth, and Connection
Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.
Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.
Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.
We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.
Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.
Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.
We’re a bootstrapped company (over $24M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000 customers including Mutual of Omaha, ClassPass, and Tapjoy.
We are accepting applications from candidates that reside in the following areas:
- California: Bay Area, or LA/OC Areas
- Florida: Tampa, Miami, or Orlando
- Illinois: Chicagoland
- New York: NYC
- Texas: Austin
- Washington: Seattle
- Full client life cycle management. The account manager is involved during the sales process and is in charge of the management of implementation, training, and adoption/avocation for only enterprise/strategic accounts. This role calls for a commercially minded approach to expand the market opportunity for Everflow across its customer base.
- Ability to be a front-line account manager from a relationship and expected to pull the proper team members in for technical assistance during implementation.
- Identify growth opportunities with customers, develop and implement solutions to achieve revenue expansion goals.
- Develop expertise with new products and features and be able to evangelize them with clients
- Provide client feedback to internal teams
- Help on-board new clients including training, Helpdesk, webinars and documentation
- Upsell existing clients on new products and features
- In charge of the contract renewal process
- In person meetings with key strategic clients
- Ability to be a front-line account manager from a relationship and expected to pull the proper team members in for technical assistance during implementation.
- Identify growth opportunities with customers, develop and implement solutions to achieve revenue expansion goals.
- Develop expertise with new products and features and be able to evangelize them with clients
- Provide client feedback to internal teams
- Help on-board new clients including training, Helpdesk, webinars and documentation
- Upsell existing clients on new products and features
- In charge of the contract renewal process
- In person meetings with key strategic clients
- Employer Covered Medical Coverage
- Unlimited PTO
- Paid parental leave for putting your family first
- Startup-like environment, without the constant rush to raise the next round of funding
- A very collaborative team and culture
- Education, gym, and equipment stipend
- $70,000 - $90,000 Base (based on experience and location)
- Bonus: 25% of Base
- Equity
Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.
Balance, Growth, and Connection
Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.
Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.
Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.
We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.
Salary : $70,000 - $90,000
