Demo

Customer Success Manager - Support

Everflow - Partner Marketing Platform
Seattle, WA Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 4/25/2025
The Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.

We’re a bootstrapped company (over $24M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000 customers including Mutual of Omaha, ClassPass, and Tapjoy.

We are accepting applications from candidates that reside in the following areas:

  • California: Bay Area, or LA/OC Areas
  • Florida: Tampa, Miami, or Orlando
  • Illinois: Chicagoland
  • New York: NYC
  • Texas: Austin
  • Washington: Seattle

About The Role

Customer Success relies on the quality and effectiveness of a CSM’s client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.

Responsibilities

  • Ability to comprehend complex inquiries from customers of all industry levels
  • Communicate internally and externally concisely & clearly
  • Develop expertise with new products and features and be able to evangelize them with customers
  • Provide client feedback to internal teams
  • Upsell existing clients on new products and features
  • Gain proficiency in Jira, Intercom and Planhat while collaborating with customers

Qualifications

  • 2-4 years experience in a similar role
  • 5 years minimum of digital advertising experience
  • Good product sense and a willingness to learn
  • Strong analytical background and a good grasp of internet technologies
  • A background in Ad Operations, Customer Success, Technical Customer Support, but not required
  • High proficiency in English
  • Big Plus if you have experience using the Everflow Platform before

Requirements

  • BA/BS Relevant Field

Compensation

Annual Base Salary: $70,000 - $80,000

Bonus potential

Equity

Perks Include

  • Employer Covered Medical Coverage
  • 401(k)
  • Unlimited PTO
  • Wellness Stipend
  • Cell Phone Stipend
  • Annual Home Office Stipend
  • Annual Education Stipend
  • Employee Referral Bonus

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.

Salary : $70,000 - $80,000

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