What are the responsibilities and job description for the Customer Success Manager - Support position at Everflow - Partner Marketing Platform?
The Company
Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.
Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.
We’re a bootstrapped company (over $24M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000 customers including Mutual of Omaha, ClassPass, and Tapjoy.
We are accepting applications from candidates that reside in the following areas:
Customer Success relies on the quality and effectiveness of a CSM’s client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.
Responsibilities
Annual Base Salary: $70,000 - $80,000
Bonus potential
Equity
Perks Include
Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.
Balance, Growth, and Connection
Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.
Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.
Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.
We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.
Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.
Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.
We’re a bootstrapped company (over $24M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000 customers including Mutual of Omaha, ClassPass, and Tapjoy.
We are accepting applications from candidates that reside in the following areas:
- California: Bay Area, or LA/OC Areas
- Florida: Tampa, Miami, or Orlando
- Illinois: Chicagoland
- New York: NYC
- Texas: Austin
- Washington: Seattle
Customer Success relies on the quality and effectiveness of a CSM’s client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.
Responsibilities
- Ability to comprehend complex inquiries from customers of all industry levels
- Communicate internally and externally concisely & clearly
- Develop expertise with new products and features and be able to evangelize them with customers
- Provide client feedback to internal teams
- Upsell existing clients on new products and features
- Gain proficiency in Jira, Intercom and Planhat while collaborating with customers
- 2-4 years experience in a similar role
- 5 years minimum of digital advertising experience
- Good product sense and a willingness to learn
- Strong analytical background and a good grasp of internet technologies
- A background in Ad Operations, Customer Success, Technical Customer Support, but not required
- High proficiency in English
- Big Plus if you have experience using the Everflow Platform before
- BA/BS Relevant Field
Annual Base Salary: $70,000 - $80,000
Bonus potential
Equity
Perks Include
- Employer Covered Medical Coverage
- 401(k)
- Unlimited PTO
- Wellness Stipend
- Cell Phone Stipend
- Annual Home Office Stipend
- Annual Education Stipend
- Employee Referral Bonus
Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.
Balance, Growth, and Connection
Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.
Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.
Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.
We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.
Salary : $70,000 - $80,000
