What are the responsibilities and job description for the Customer Success Account Manager position at Everflow Technologies Inc.?

The Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.

We're a bootstrapped company (over $24M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We're the go-to platform for brands, agencies, and networks, with 1,000 customers including Mutual of Omaha, ClassPass, and Tapjoy.

We are accepting applications from candidates that reside in the following areas :

California : Bay Area, or LA / OC Areas
Florida : Tampa, Miami, or Orlando
Illinois : Chicagoland
New York : NYC
Texas : Austin
Washington : Seattle

About the role

Full client life cycle management. The account manager is involved during the sales process and is in charge of the management of implementation, training, and adoption / avocation for only enterprise / strategic accounts. This role calls for a commercially minded approach to expand the market opportunity for Everflow across its customer base.

What you"ll do

Ability to be a front-line account manager from a relationship and expected to pull the proper team members in for technical assistance during implementation.

Identify growth opportunities with customers, develop and implement solutions to achieve revenue expansion goals.

Develop expertise with new products and features and be able to evangelize them with clients

Provide client feedback to internal teams

Help on-board new clients including training, Helpdesk, webinars and documentation

Upsell existing clients on new products and features

In charge of the contract renewal process

In person meetings with key strategic clients

Qualifications

Ability to be a front-line account manager from a relationship and expected to pull the proper team members in for technical assistance during implementation.

Identify growth opportunities with customers, develop and implement solutions to achieve revenue expansion goals.

Develop expertise with new products and features and be able to evangelize them with clients

Provide client feedback to internal teams

Help on-board new clients including training, Helpdesk, webinars and documentation

Upsell existing clients on new products and features

In charge of the contract renewal process

In person meetings with key strategic clients

Perks include :

Employer Covered Medical Coverage

Unlimited PTO

Paid parental leave for putting your family first

Startup-like environment, without the constant rush to raise the next round of funding

A very collaborative team and culture

Education, gym, and equipment stipend

Compensation

70,000 - $90,000 Base (based on experience and location)

Bonus : 25% of Base

Equity

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you"ll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

Work / Life Harmony : Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth : Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community : Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We"re excited to meet you.

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Salary : $70,000 - $90,000

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Customer Success Account Manager

What are the responsibilities and job description for the Customer Success Account Manager position at Everflow Technologies Inc.?

What is the career path for a Customer Success Account Manager?

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