What are the responsibilities and job description for the Service Writer position at Everglades Equipment Group?
Service Department
Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service departments daily operation within the dealership.
Job Responsibilities
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Assist in answering service phone calls
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports and other reports as needed
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Other related duties as instructed by management
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- Mechanically inclined
- High School Diploma or equivalent experience
Job Requirements
Reports To:
Service Manager / Site Manager
Supervises:
None
