What are the responsibilities and job description for the Medical Receptionist/Front Desk position at Everglow Miami?
We are seeking a Front Desk & Client Coordinator who is not only skilled in administrative duties but also excels at handling phone inquiries, following up with leads, and educating potential clients about our services, including GLP-1 treatments. The ideal candidate has experience in a medical or wellness setting, a strong customer service background, and is comfortable making outbound calls to potential patients interested in our services.
Key Responsibilities:
✅ Front Desk & Reception Duties
- Greet clients with a warm and professional demeanor
- Manage appointment scheduling, confirmations, and rescheduling
- Handle check-ins, intake forms, and payments
✅ Lead Follow-Up & Patient Engagement
- Make outbound calls to potential clients (5-6 hours/day) who have expressed interest in Everglow Miami’s services
- Follow a structured framework to educate leads on our GLP-1 weight loss program (Semaglutide, Tirzepatide) and other treatments as well as pricing
- Overcome objections and book consultations or appointments
- Maintain a detailed log of lead interactions in our CRM (GoHighLevel experience is a plus)
✅ Administrative Support
- Respond to inquiries via phone, email, and text
- Maintain organized patient records and ensure HIPAA compliance
- Assist with marketing promotions, patient reminders, and follow-ups
Requirements:
✔ Experience working in a medical, medspa, or wellness-related front desk role
✔ Strong phone skills with experience making outbound calls to leads (e.g., sales, medical office, or customer service)
✔ Familiarity with GLP-1 medications (Semaglutide, Tirzepatide) and ability to discuss weight loss programs confidently
✔ Tech-savvy—comfortable using appointment booking software, CRM systems (GoHighLevel preferred), and electronic medical records
✔ Exceptional customer service and communication skills
✔ Detail-oriented with strong organizational abilities
Preferred Qualifications:
➕ Prior experience in a medspa, weight loss clinic, or medical practice
➕ Knowledge of medical terminology and patient intake procedures
➕ Bilingual (English/Spanish) is a plus
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $16 - $18