What are the responsibilities and job description for the Fraud Analyst position at Evergreen Bank Group?
Job Description
Job Description
Job Title : Fraud Analyst
Department : Fraud
Reports To : Vice President, Fraud
FLSA Status : Exempt
Summary : As a Fraud Analyst, you will leverage your experience with fraud prevention, customer engagement, and operations processes to review a variety of transactions and event types for likelihood of fraud and work to mitigate losses to the Bank. This position requires a basic understanding of fraud prevention strategies, risk management, data analysis, and compliance with industry regulations.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Conduct deep dives into account and transaction activity and leverage fraud tools to identify and prevent fraudulent activity.
- Support of BSA / AML and Sanctions programs by working with our Compliance department to conduct investigations, escalations, audits, etc.
- Support different departments by coordinating and communicating with various team members throughout the lifecycle of the fraud investigation.
- Analyze trends to identify possibly gaps in a process, and work to make suggestions on rule improvements.
- Work collaboratively with cross-functional teams to detect and respond to fraudulent activities, protect assets, and ensure the safety and security of our customer and business operations.
- Responds to requests from Law Enforcement, acts as a liaison, preparing case referrals and follow up investigations.
- Review, analyze, and decision high risk new account transactions, potentially fraudulent activity, and referrals related to suspicious activity.
- Analyze, evaluate, and interpret information gathered from numerous databases and third-party sources and identify "red flags" that prompt further inquiry.
- Assist customers who have been identified as victims of fraud in a knowledgeable, empathetic manner, with an eye towards expedited resolution of their fraud claim.
- Support and assist on high impact projects to improve the overall function of the fraud department.
- Ability to pull reports to be able to find the information you need to complete an investigation.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Skills
Highly proficient in Microsoft Word, Excel, and Outlook.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; and stoop. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Equal Opportunity Employer
Evergreen Bank Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, gender, sexual orientation, gender identity, national origin, veteran status, or disability.
Federal Deposit Insurance Corporation
Evergreen Bank Group is Member FDIC
