Employee Benefits Account Manager

Evergreen Benefits Group is seeking an Employee Benefits Account Executive that will be a primary service contact for an assigned book of business and develop a strong working relationship with both the clients and carriers.

Major Responsibilities:

• Individual would manage a book of business comprised of clients who are located both locally and nationally and are mostly self-insured, but may include some full insured clients.
• Responsible for acting as the primary contact between clients and insurance carriers and retaining clients through customer service which includes open and clear communication channels with clients, producers and internal partners. Ensure accurate and timely responses occur between all parties.
• Identify problems, summarize and develop strategic solutions with the client by incorporating the company's culture, mission and future staffing needs into our recommended strategic solutions.
• Expected to have regular client contact as established by the client service calendar and renewal timeline. Client contact will include all methods: electronic, telephonic and in person.
• Educate, advises and aid clients on all Compliance topics including, but not limited to ERISA, COBRA, FMLA, 5500s and Health Care Reform.
• Communicate due dates, timelines and expectation to clients and partners.
• Install new group insurance contracts for existing clients or new clients effectively utilizing resources to match client needs.
• Administer renewals including preparing appropriate contractual changes.
• Develop employee memorandum drafts for client to communicate the following; annual renewal changes, enrollment procedures, miscellaneous benefit changes and/or clarifications.
• Provide resolution support and oversight of employee issues such as enrollment and billing issues.
• Other miscellaneous duties as assigned.

​Qualifications:

• Minimum 2-4 years of experience in employee benefits industry or related marketplace
• Must currently hold life and disability insurance license (or must obtain it within 4 months following date of employment) and retain license by meeting the continuing education requirements.
• High level of computer literacy including working knowledge of benefit platforms.
• Sets priorities and manages work-flow independently to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative and innovative.
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.
• Ability to participate and support the development of fellow service team members as needed.
• Promote teamwork by sharing experiences, assisting others when help is needed and maintaining a positive and professional attitude.
• Develop and maintain excellent carrier relationships.
• Project a professional image in action and appearance.
• Strong ability to problem solve, make independent decisions with minimal oversight, set and meet deadlines, communicate, negotiate, work under pressure, organize, prioritize, manage multiple tasks and operate in a fast paced environment.
• Keep informed and further industry education, new product knowledge, legislation, coverage's and technology to continuously improve knowledge and performance.
• Refined verbal and written communication skills.
• Strong presentation skills.
• Good at attention to detail and ability to self-check work.
• Ability to carry out complex tasks with many concrete and abstract variables

Job Type: Full-time

Pay: $75-90K commensurate with experience