What are the responsibilities and job description for the Business Application Manager position at Evergreen Goodwill?
About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Job Title: Business Application Manager
Salary Range: $90,000 - 120,000
Location: Seattle - Administration
About the Position
The D365 Business Application Manager is responsible for managing and optimizing business processes and systems, particularly within the Microsoft Dynamics 365 ecosystem. This role involves translating business requirements into functional solutions, ensuring efficient system operation, and driving continuous improvement. The D365 Business Application Manager is a critical role that bridges the gap between business requirements and IT solutions, ensuring the effective implementation and utilization of D365 to drive business performance.
This position is responsible for managing, supporting, implementing, and enhancing critical business applications across the organization. This individual ensures the effective operation, continuous improvement, and strategic alignment of software solutions that support key business processes and functions. Acting as a liaison between technology and business units, the role requires an ability to effectively communicate and understand business needs, prioritize workloads, and manage software implementations and support resources.
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Application Management
To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Education
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Job Title: Business Application Manager
Salary Range: $90,000 - 120,000
Location: Seattle - Administration
About the Position
The D365 Business Application Manager is responsible for managing and optimizing business processes and systems, particularly within the Microsoft Dynamics 365 ecosystem. This role involves translating business requirements into functional solutions, ensuring efficient system operation, and driving continuous improvement. The D365 Business Application Manager is a critical role that bridges the gap between business requirements and IT solutions, ensuring the effective implementation and utilization of D365 to drive business performance.
This position is responsible for managing, supporting, implementing, and enhancing critical business applications across the organization. This individual ensures the effective operation, continuous improvement, and strategic alignment of software solutions that support key business processes and functions. Acting as a liaison between technology and business units, the role requires an ability to effectively communicate and understand business needs, prioritize workloads, and manage software implementations and support resources.
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Application Management
- Oversee day-to-day management and support of the organization's business-critical applications (e.g., ERP, CRM, financial systems, HR systems, and inventory management solutions).
- Provide technical leadership and guidance to the application support team, ensuring timely and accurate resolution of issues.
- Coordinate regular system updates, maintenance, patches, upgrades, and enhancements to ensure applications meet current and future business requirements.
- Manage projects related to software implementations, integrations, migrations, and upgrades.
- Partner with business units to define application requirements, develop project plans, and deliver solutions on-time and within budget.
- Monitor project milestones, budget adherence, and resource utilization; manage risks, issues, and dependencies effectively.
- Collaborate with stakeholders and senior leadership to evaluate current application portfolios and define a strategic roadmap aligned with business goals.
- Conduct regular reviews of existing systems to recommend optimization, consolidation, or replacement opportunities.
- Stay informed on industry best practices, emerging technologies, and business application trends.
- Build and maintain relationships with application software vendors and manage related contracts and licenses.
- Conduct regular vendor performance reviews and manage escalations.
- Facilitate effective communication and collaboration between business departments, IT teams, and external stakeholders.
- Ensure applications and solutions are compliant with internal policies and regulatory requirements.
- Collaborate closely with cybersecurity teams to implement security best practices and protocols.
- Maintain accurate, up-to-date documentation related to business application systems, processes, and training materials.
- Develop and present periodic status reports to senior leadership.
To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Education
- A bachelor's degree in fields like Business Administration, Information Systems, or Computer Science or equivalent work experience
- 5 years' relevant work experience
- Experience working with various D365 modules, including Dynamics 365 Finance and Operations (D365 FO), Dynamics 365 Business Central, and others, preferred
- Demonstrated experience successfully leading complex software implementation projects.
- Proven track record of collaborating effectively with diverse business stakeholders and technical teams.
- Strong technical aptitude with expertise in application architecture, integration, and support practices.
- Excellent project management, organizational, and problem-solving skills.
- Effective communication and interpersonal skills, capable of translating technical concepts into business language.
- Ability to multi-task, prioritize, and manage time effectively under pressure.
- Hands-on Experience with Microsoft Dynamics or other common ERP solutions platforms (e.g. Oracle, Salesforce, Workday, SAP, etc…).
- While performing the duties of this job, the employee will be required to sit for periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 50 pounds, and operate computer systems.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.
- Exposure to computer screens.
- The noise level in the work environment is usually moderate.
- Required hybrid work schedule, at least 3 days/week in office.
- Required job duties are normally performed in a climate-controlled office environment, or remotely from home.
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
- A health plan that includes medical, dental, vision and prescription coverage
- 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
- Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
- Flexible Spending Accounts (FSA) Plan
- Roth and 403(b) Retirement Savings Plan program
- Paid vacation, (9) holiday and sick time
- Limited paid time off for Jury Duty and Bereavement Leave
- Employee discounts
- Employee Assistance Program (EAP)
- Career Advancement Opportunities
- Paid Job Training
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
Salary : $90,000 - $120,000
