What are the responsibilities and job description for the Director of Asset Protection position at Evergreen Goodwill?
About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Job Title: Director of Asset Protection
Salary Range: $120,000 – 140,000
Location: Seattle – Administration
About the Position
The Director of Asset Protection is responsible for developing and executing a comprehensive Total Retail Loss strategy for Evergreen Goodwill. This role leads all loss prevention, safety, and security initiatives across our retail, outlet warehouses, supply chain/logistics, e-commerce operations and Admin operations. The Director will oversee investigative efforts, security protocol development, risk mitigation programs, and data-driven approaches to reduce shrink, enhance safety, and protect company assets.
Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; and addressing complaints and resolving issues. Works in partnership with the People Relations team as appropriate.
Position Requirements (Qualifications for the job under the Americans with Disabilities Act)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity
Why work at Evergreen Goodwill?
Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Job Title: Director of Asset Protection
Salary Range: $120,000 – 140,000
Location: Seattle – Administration
About the Position
The Director of Asset Protection is responsible for developing and executing a comprehensive Total Retail Loss strategy for Evergreen Goodwill. This role leads all loss prevention, safety, and security initiatives across our retail, outlet warehouses, supply chain/logistics, e-commerce operations and Admin operations. The Director will oversee investigative efforts, security protocol development, risk mitigation programs, and data-driven approaches to reduce shrink, enhance safety, and protect company assets.
Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
- Develop and implement a Total Retail Loss Strategy that mitigates internal and external shrink and improves operational performance.
- Lead loss prevention, safety, and compliance programs across all retail, outlet warehouses, supply chain/logistics, e-commerce operations and Admin operations.
- Direct, mentor, and develop Regional Asset Protection Managers and Internal Investigator.
- Utilize data analytics to identify patterns of loss, theft, fraud, and operational inefficiencies.
- Oversee and manage internal investigations and compliance audits.
- Collaborate with HR, Legal, and Operations to support policy enforcement and investigation outcomes.
- Create and implement training programs to educate staff on loss prevention, safety, and emergency preparedness.
- Ensure all security systems and policies are up-to-date and meet industry standards.
- Build and maintain relationships with local law enforcement and external security partners.
- Manage and monitor performance metrics to track success of asset protection programs.
- Prepare and manage annual department budgets, aligning resources with organizational priorities.
- Champion a culture of safety and security, continuously reinforcing best practices and awareness.
- Undertake additional duties and special projects as assigned.
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; and addressing complaints and resolving issues. Works in partnership with the People Relations team as appropriate.
Position Requirements (Qualifications for the job under the Americans with Disabilities Act)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- Bachelor’s degree in Criminal Justice, Business, or a related field; or equivalent experience.
- Minimum 8 years of progressive leadership experience in Asset Protection, Loss Prevention, or Retail Security.
- Demonstrated expertise in shrink reduction, internal investigations, and safety compliance.
- Proven experience managing multi-unit teams and cross-functional projects.
- Strong proficiency in data analytics, security systems, and investigative techniques.
- Experience working with law enforcement and legal compliance teams.
- LPQ, LPC, or CFE certification strongly preferred.
- Valid Washington Driver’s license with a good driving record and proof of insurance.
- Must be able to pass pre-employment drug and alcohol test.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams).
- Familiarity with case management software, CCTV platforms, POS monitoring tools, and analytics dashboards.
- Requires standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing, and climbing ladders.
- Ability to lift and carry items weighing up to 40-50 pounds, occasionally above head level.
- Proficient in tasks requiring fine motor control such as grasping, handling, and manipulating objects with fingers.
- Capable of traveling across various surfaces including stairs, ramps, and uneven terrain.
- Effective communication with other employees through talking and hearing is essential.
- Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The ability to communicate with individuals who may have limited English proficiency.
- Maintain reliable attendance as per company policies and expectations.
- Strong communication, leadership, and problem-solving skills
- Strategic thinking and financial management abilities
- Problem solving and decision making
- Strong interpersonal skills
- Owner mindset paired with collaboration and team work
- Analyzing and interpreting data
- Financial management and contract negotiation
- Prioritization
- Ability to dive deep when needed
- May involve exposure to noise levels typical of a retail and warehouse environment.
- Requires occasional travel and flexibility in working hours, including nights and weekends.
- Must have reliable transportation as this position requires travel to offsite meetings and events.
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity
Why work at Evergreen Goodwill?
- A health plan that includes medical, dental, vision and prescription coverage
- 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
- Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
- Flexible Spending Accounts (FSA) Plan
- Roth and 403(b) Retirement Savings Plan program
- Paid vacation, (9) holiday and sick time
- Limited paid time off for Jury Duty and Bereavement Leave
- Employee discounts
- Employee Assistance Program (EAP)
- Career Advancement Opportunities
- Paid Job Training
Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
Salary : $120,000 - $140,000
