Program Assistant

Evergreen Health

At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.

The Program Assistant provides clerical, organizational, and patient contact support in our Center for Supportive Services. They are responsible for data entry and administrative support for the People Aging with HIV (PAWH) and the HUD Housing First programs, as well as assistance with patient navigation and grocery bag preparation for the RWB program. The Program Assistant reports directly to the Director of Housing Services who, in concert with the Senior Director of Supportive Services, determines the specific responsibilities of this position. These responsibilities may be revised, as necessary, with proper notification and training provided, where appropriate.

As part of the essential functions of this role, the Program Assistant :

Assists screening incoming phone calls for CSS programs

Helps create a welcoming and judgment-free impression for CSS by helping at the front desks as needed, answering the phone and greeting patients

Manages the waiting room and attends to incoming patient flow when at front desk

Supports administrative duties in other areas of the Center for Supportive Services as needed

Assists in mailings and communications specific to PAWH, RWB, and HUD programming

Participates in quality assurance responsibilities across programs

Provides regular food pantry support, preparing for distribution of grocery bags for RWB

Assists supervisor with accumulating and maintaining statistical data for HUD and PAW; monitors and inputs data into Excel files, AIRS, HMIS and Medent systems for reporting requirements

Coordinates with the team to ensure patient needs are met within the parameters of their role

Maintains complete, current, and accurate files that comply with agency HIPAA confidentiality policies

Tracks and documents patient participation for PAWH and HUD programs

Identifies community resources and develops partnerships that increase patient access to necessary patient services for PAWH, HUD, and RWB programs

Assists staff and supervisor with monthly, quarterly, and annual reports

Completes chart reviews as assigned

Qualified candidate will have an Associate’s degree in Human Services, OR two (2) years of Human Services experience working with housing programs and systems; candidate must have strong written, verbal, organizational, customer service, and time management skills; candidate must be proficient with Microsoft Office Suite or related software; Candidate must demonstrate an awareness of and sensitivity to the issues that underserved populations, people living with HIV and people who use drugs face, including health disparities that affect people of color at a disproportionate rate

Job type : Full-time

Required Education / Experience : Associate’s degree in Human Services, OR two (2) years of Human Services experience working with housing programs and systems

What Evergreen Health Offers You :

Multiple comprehensive medical health insurance plans for you to choose from

Dental and Vision coverage at no cost to you

Paid Time Off package that equals 4 weeks of time in your first year

403b with a generous company match

Paid parking or monthly metro pass

Professional development opportunities

Paid lunch breaks