What are the responsibilities and job description for the Referral Coordinator position at Evergreen Private Care?
Are you a motivated, detail-oriented individual who enjoys working amongst a team of dedicated employees who have a passion for helping people? If so, we have a great full-time opportunity available for a referral coordinator! High level of customer service and experience with scheduling a MUST.
Job Overview
Evergreen Private Care is a licensed, accredited, bonded and insured home health agency dedicated to providing the best quality care to our clients. We are seeking a full-time, detail-oriented and organized Referral Coordinator to join our team. The ideal candidate will have experience in customer service and scheduling.
Duties
Participate and support the recruitment and placement of direct care staff based on Care Provider’s credentials, qualifications, licensure and training
Support Clients by listening to them and providing clear communication regarding Evergreen’s understanding of their needs and requests
Support Care Providers by listening to them and providing clear communication regarding Evergreen’s understanding of their needs and requests
Prepare calendars based on Client’s needs, requests and Plan of Care matched to the most qualified Care Provider with requested times and skills available
Monitor and control schedule changes being sure to communicate changes to Client, Care Provider and EPC staff as appropriate
Ensure appropriate notes are made in Client and Care Provider charts as well as in the Call Center as appropriate
Provide Care Providers with Plan of Care and calendar, confirm tasks are assigned and care notes are enabled
Participate in Agency meetings to collaborate and coordinate ongoing needs and responsibilities.
Qualifications
- Previous experience in a dispatch, customer service, medical office setting preferred
- High school graduate with at least 2 years office experience
- Understanding of HIPAA regulations and patient privacy laws
- Ability to multi-task and work quickly to prioritize needs.
- Excellent communication skills.
- Strong phone/computer skills needed
Familiarity with home health a plus!
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17