Assistant Property Manager

Job Title: Assistant Property Manager (Affordable Housing)

Full-Time

Location: Armory Terrace (1707 N McAree Rd. Waukegan, IL)

Barwell Manor (577 S Genesee St Waukegan, IL)

Pay: $25/HR Benefits

Division: Property Management

Why Evergreen

At Evergreen, were not just about managing properties; were about transforming communities and improving lives. Our team is pivotal in creating spaces where residents feel at home and thrive. Joining Evergreen means being part of a supportive, mission-driven team dedicated to making an impact in affordable housing. Here, your role matters, and your growth is encouraged.

Reports To: Property Manager

Summary: The Assistant Property Manager supports the Property Manager in effectively managing the assigned property. In the Property Manager's absence, the Assistant Property Manager assumes all responsibilities to meet property objectives set by the Regional Supervisor and the property owner. This role is vital in maintaining compliance with regulatory requirements, accurate reporting, and fostering a supportive, service-oriented community.

Note: An Illinois Real Estate Leasing Agent License is required for this position. If not currently licensed, new hires must obtain this license within 90 days of their start date.

Key Responsibilities:

Resident Services

• Assists with new resident orientations and ensures a seamless move-in experience.
• Fosters positive resident relations and clear, proactive communication.
• Responds promptly and professionally to resident questions, concerns, and feedback.
• Supports and collaborates with resident council representatives.
• Promotes and protects the reputation of the community and Evergreen through positive interactions and exemplary service.

Compliance and Regulatory Adherence

• Ensures adherence to all Fair Housing, ADA, and Fair Credit Reporting Act regulations.
• Distributes certification notifications (120, 90, and 60 days) in a timely manner.
• Conducts resident certification interviews and prepares verification forms for third parties.
• Completes certification files and ensures timely resident signatures.
• Maintains compliance with HUD, IHDA, Tax Credit, and other regulatory standards.
• Prepares for Management and Occupancy Reviews, certification file audits, and physical inspections.

Financial Responsibilities

• Collects rents and other fees, prepares deposits, and ensures accurate daily entry in OneSite.
• Issues notices for late payments, returned checks, and other required communications.
• Inputs accounts payable into OneSite and submits packages to the corporate office.

Employee Management and Leadership

• Supervises on-site staff in the absence of the Property Manager.
• Provides orientation for new hires and supports their integration.
• Assists with coordinating timecards and managing on-site payroll tasks.
• Offers guidance on HR-related tasks and ensures enforcement of policies.

Office Management

• Handles administrative tasks such as answering calls, greeting residents and guests, and maintaining organized records.
• Manages office supplies and ensures the workspace is efficient and welcoming.
• Assists with special events and social activities to enhance community engagement.

Maintenance Coordination

• Logs resident maintenance requests in OneSite and ensures timely follow-up.
• Responds immediately to emergency requests and communicates issues promptly.
• Monitors unit turnovers and inspects units as assigned.
• Assists in procuring supplies and tracking inventory.

Marketing and Leasing Support

• Maintains the property waiting list and updates prospective resident information.
• Assists with market surveys and outreach marketing.
• Provides property tours and prepares leasing packets for applicants.
• Supports adherence to the Resident Selection Plan and Affirmative Fair Housing Marketing Plan.

Community and Owner Relations

• Attends scheduled meetings with owners or their representatives and fosters a professional and positive image.

Safety and Security

• Reports liability incidents and workplace injuries immediately.
• Collaborates with maintenance staff to complete safety checklists and ensure protocols are followed.

Qualifications:

Education and Experience

• High school diploma or GED required.
• 1-3 years of relevant property management experience or a combination of education and experience.

Skills and Competencies

• Customer Service: Proactively supports resident and team member needs with professionalism and care.
• Communication: Demonstrates clear, professional written and verbal communication skills.
• Organizational Skills: Effectively manages multiple priorities and meets deadlines.
• Problem-Solving: Identifies challenges and develops effective solutions.
• Technical Proficiency: Proficient in property management software (e.g., OneSite) and Microsoft Office Suite.

Additional Requirements

• Must possess or obtain Leasing Agent License within 90 days.
• Ability to lift and move up to 25 pounds regularly and up to 100 pounds occasionally.
• Comfortable working in a fast-paced, team-oriented environment.
• Ability to adapt to changes in processes without diminishing performance.

Work Environment: This role is based on-site at the property and involves both administrative tasks and on-site unit inspections. The work environment includes interacting with residents, resolving issues promptly, and contributing to a collaborative and service-focused atmosphere.

Why Join Us: At Evergreen, your work creates a lasting impact. As an Assistant Property Manager, you help foster a community thats more than just a place to liveits a home. Your contributions support trust, elevate resident experiences, and help fulfill our mission to transform communities and improve lives.

Join Evergreen and be part of something biggera place where your expertise and dedication lead to meaningful results.