Courtesy Patrol Officer Part Time

Summary:

This position is primarily responsible for securing and monitoring the building common areas; documenting all guests entering or exiting the facility; and responding to building emergencies, as required in the Emergency Plan by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

Conducts all business in accordance with company policies and procedures, state and federal laws; e.g., Title VII issues, ADA, Fair Housing, OSHA, Fair Credit Reporting Act and all other laws associated with the industry.

Remains familiar with and able to implement/enforce Courtesy Patrol Handbook, Building Emergency Plan, House Rules and various forms associated with the Security tasks.

Is courteous to all residents and guests and communicate in such a manner to diffuse conflict and difficult situations.

Reports all building and/or tenant related emergencies and security breaches to appropriate parties, i.e. Fire Department, Paramedics, Police, and Property Manager.

Documents and reports all tenant issues that occur during shift to the building management office.

Contacts the on-call person who can be paged for resident related and maintenance emergencies.

Documents all activity, rounds and emergency contacts on security log.

Performs building tours (rounds) according to schedule and document on security log.

Monitors entry and exit from the facility and require all guests to sign-in and sign-out, as well as show personal picture identification in accordance with Courtesy Patrol Handbook policy.

Ensures physical security of building by verifying all exterior and interior service doors are closed and locked.

Completes Security Log Report and Emergency Log and submit to management in accordance with Courtesy Patrol Handbook policy/procedure.

Reports all concerns, issues and questions that are beyond the scope of security to the management office.

Maintains a neat and professional appearance at all times while on duty.

Follows all rules, policies and procedures outlined in the Courtesy Patrol Handbook at all times.

Completes clerical and other office tasks, as assigned.

ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Organization

• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

OTHER SKILL, ABILITIES, AND QUALIFICATIONS:

• Ability to inspect property, grounds and apartments.
• Must be able to work in a fast-paced, multi-faceted and customer service-oriented environment.
• Must be able to work as a team, interact with others in a professional/pleasant manner and exercise problem-solving skills.
• Must be able to apply principles of logical thinking or define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Must be willing to take direction and guidance.
• Must be able to effectively communicate with a diverse population and group of personalities
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Previous experience in security and/or Courtesy Patrol position
• Access to reliable transportation
• Must be able to react quickly and respond to emergency situations
• Must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
• Responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management within their shift, prior to clocking out for the workday.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals.

The noise level in the work environment is usually moderate.