Family Liaison Case Manager

Job Summary

The Family Liaison Case Manager plays a critical role in supporting families involved in the recovery journey of clients at an SUD residential treatment program. This position facilitates communication, education, and collaboration between clients, their families, and the clinical team to promote healing, stability, and long-term recovery. The Family Liaison Case Manager provides trauma-informed care while helping families navigate treatment processes, rebuild trust, and access community resources.

Key Responsibilities

Family Engagement and Support

• Serve as the primary point of contact between clients’ families and the treatment program.
• Facilitate regular communication to educate families about addiction, recovery, and the treatment process.
• Provide guidance to families dealing with the challenges of addiction and recovery.

Case Management

• Collaborate with the clinical team to develop individualized treatment plans that incorporate family dynamics and goals.
• Assist families in identifying and accessing community resources, such as counseling, parenting classes, and housing support.
• Provide referrals for ongoing family therapy or support groups as part of aftercare planning.

Advocacy and Mediation

• Act as a mediator to address conflicts and challenges that arise between clients and their families during treatment.
• Advocate for family needs within the treatment plan while maintaining a client-centered approach.

Education and Training

• Educate families on program policies, boundaries, and expectations to ensure alignment with the treatment process.

ESSENTIAL SKILLS AND FUNCTIONS:

• Reliable work attendance and ability to work some evening and weekend hours.
• Knowledge of community resources; ability to work cooperatively and responsively with them.
• Ability to plan, prioritize and organize workload and establish collaborative work relationships.
• Ability to communicate effectively both in writing and orally.
• Maintain strong client boundaries and demonstrate strong personal health and recovery programs as part of professional self-care.
• Ability to teach life skills and budgeting and to facilitate a group meeting.
• Demonstrated ability to maintain current, accurate and complete documentation in client records.
• Ability to maintain confidentiality of protected health information in accordance with 42 CFR Part 2 (re Alcohol & Drug Records) and 45 CFR (HIPAA).

MINIMUM QUALIFICATIONS:

• At least one year of experience in a substance abuse treatment program; peer certification or experience with pregnant and parenting women are a plus.
• Familiarity with resources for treatment and SUD recovery; an AA or BA in addiction studies is preferred.
• Familiar with Microsoft Word, Office, and Outlook and able to learn electronic health record basics (currently Credible).
• Maintain valid Washington state driver’s license and a driving record that is acceptable to ERC’s insurance carrier (to utilize company car for transporting clients).
• Documentation of COVID-19 vaccinations as required by federal or state mandates.