Intake & Engagement Coordinator

Description

Title: Intake and Engagement Coordinator

Location: South Sound Treatment in Motion (TIM) Mobile unit

This is an non exempt full time position

Hours 5:00 AM – 1:30 PM, Monday through Friday with the occasional Saturday shift (Saturday clinic hours are 6:00 AM – 2:00 PM). Any changes to work schedule is negotiated with employee's supervisor.

The compensation range is $28.84-$30.16/hr.

ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace. 

Work at Evergreen Treatment Services and make a difference in our community!

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.

This dynamic position plays an important role in helping ETS accomplish our mission!

Job Summary:

The Intake & Engagement Coordinator role is part of the Behavioral Health team that supports ETS’ mission through onboarding and engagement of individuals seeking services.

• This role makes a critical difference at ETS by This position is responsible for facilitating the intake process, ensuring a smooth transition into services, maintaining high levels of participation during the first 90 days of care, and engaging those identified needing continued stabilization. The role requires close collaboration with referral sources and internal teams to link individuals to the appropriate services, such as case management, counseling, medical services, and other support, and includes ongoing follow-up to ensure sustained participation.
• The position is full-time onsite, and the days and hours are M-F 5:30AM-2:00PM.

What you contribute to this role – Responsibilities:

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
• Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.

Intake Process Coordination

•  Participant Engagement & Welcome: Serve as the first point of contact for individuals entering the organization. Ensure they feel welcome and provide them with an overview of available services.
• Comprehensive Intake Assessments: Collect and document personal information, service history, and immediate needs. Perform initial screenings for eligibility and suitability for internal programs.
• Service Plan Development: Work with individuals to create initial care plans, connecting them to appropriate services based on their immediate needs and long-term goals.
• Consent & Documentation: Ensure all required consent forms and documentation are signed and filed according to organizational policy and regulatory requirements.

Service Linkage & Coordination

• Appointment Scheduling: Coordinate appointments for individuals with internal services, including case management, counseling, medical appointments, and other necessary resources.
• Referral & Follow-up: Assist internal service providers with making referrals to outside agencies and help participants navigate barriers to attending referral appointments.
• Service Navigation: Act as a liaison between individuals and service providers within the organization, ensuring timely access to services and addressing any logistical challenges e.g., transportation, scheduling conflicts.
• Barrier Identification: Identify potential obstacles to service engagement, such as financial constraints, childcare, or transportation, and work with internal teams to find solutions.
• Collaboration with Providers: Facilitate warm hand-offs to relevant team members (case managers, counselors, medical professionals) for more specialized services, ensuring smooth communication and a cohesive care approach.

 Ongoing Engagement & Support

• Check-Ins & Monitoring: Regularly contact individuals to check their progress and adherence to their service plans, including attending scheduled appointments and engaging with provided resources.
• Follow-Up Calls: Conduct phone outreach to individuals who miss appointments or services, discussing barriers to attendance and helping to reschedule as needed.
• Outreach & Engagement: Maintain contact with participants through various methods (phone, email, text, in-person visits) to ensure consistent engagement.
• Engagement Reporting: Document participation levels, outreach efforts, and progress updates in the organization’s Electronic Health Record (EHR) and other tracking systems.

Crisis Management & Problem Resolution

• Crisis Response: Recognize and respond to crises, including mental health, substance use, or housing instability, by quickly linking individuals to appropriate services or support.
• Conflict Resolution: Assists participant and provider in resolving conflicts or misunderstandings while maintaining alignment with the agency's philosophy of care and participant safety agreement. Problem-Solving: Assist individuals in resolving any issues that may hinder their progress, whether related to service access, personal challenges, or external factors.

Data Collection & Reporting

• Accurate Record-Keeping: Maintain detailed and up-to-date records of all participant interactions, referrals, and follow-up efforts in accordance with organizational standards.
• Outcome Tracking: Monitor key performance indicators (KPIs) such as medication adherence, appointment attendance rates, engagement levels, and service completion rates, and report these metrics through established agency channels.
•  Compliance & Confidentiality: Ensure all documentation is completed in compliance with applicable laws and internal policies, including HIPAA and 42 CFR Part 2.

Collaboration & Team Coordination

• Team Meetings & Case Conferencing: Participate in regular team meetings, case conferences, and staff development activities to stay informed about available services and participant progress.
• Feedback Loop: Provide ongoing feedback to other care team members regarding participant needs, potential service gaps, and opportunities for improvement.
• Service Integration: Work closely with partner agencies and external service providers to ensure coordinated care, making referrals as necessary for services not provided internally.

 Community Outreach & Education

• Service Promotion: Assist in educating potential participants about the services offered by the organization through outreach events, presentations, and resource fairs.
• Community Resources: Maintain a thorough knowledge of external resources and services in the community, providing participants with referrals when internal services do not meet all their needs.

Note: New and/or different duties and responsibilities may be assigned to this job at any time.

Requirements

What you bring to this role – Qualifications:

Education and/or Relevant and Lived Experience (if applicable):

• Associate in social work, human services, psychology, or related field preferred.
•  1-2 years of experience in case management, social services, intake coordination, or a similar role preferred.
• Familiarity with intake procedures and participant engagement strategies.
• Active, restriction-free Washington State Driver's License

Required

• Knowledge and Skills:
• An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
• Strong interpersonal skills and verbal/ written communication skills.
• Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
• Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
• Flexible team player, with excellent attention to detail.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Ability to set boundaries, resolve conflict and de-escalate issues.
• Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes.? Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.

Additional Essential Information:

Physical Conditions and Requirements:

• The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.
• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used:

• Computer, photocopier, fax machine, and phone.

Inclusivity and Reasonable Accommodation:

• Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
• ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.

Exceptional Perks:

· Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc.

· Transportation stipend or pass and mileage and parking reimbursement when traveling for work.

· License renewal reimbursement and tuition/training assistance.

· Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times.

· Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs).

· Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping.

· Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term.

Explore Working at ETS and Apply for This Position! 

· To learn more about ETS, visit our website at www.evergreentreatment.org. 

· To apply for this position, click here. ETS HR staff will respond to your application soon.

· Evergreen Treatment Services acknowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe.

Salary : $29 - $30