Outreach Care Coordinator- N Seattle - REACH

Outreach Care Coordinator

Location: North Seattle/Aurora

Pay: $72,500

ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace.

REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. Through outreach, relationships, advocacy and partnership, REACH focuses on reducing harm and supporting healing. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving forward through stages of change in their lives.

REACH incorporates a racial equity lens that includes naming the impact of systems of oppression rooted in White Supremacy on the lives of People Who Use Drugs (PWUD), while addressing the root causes perpetuating historical trauma and immense suffering in individuals’ lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren’t just surviving, but able to thrive.

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.

The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values a diverse, multicultural staff, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply.

JOB SUMMARY

The Outreach Team focuses on engaging clients living on streets and encampments with low barrier resource navigation, maintaining engagement with case management services, and establishing partnerships with other providers and organizations to coordinate care. The REACH Outreach Team conducts assessments and provides referrals to services such as shelter, case management, behavioral and physical healthcare, substance use harm reduction resources and education, and housing, if able. REACH services are person-centered, strengths-based, trauma-informed, culturally relevant, and respectfully provided from a harm reduction perspective to promote client autonomy and dignity in how they access resources and services.

The North Outreach Specialist will also be responsible for supporting partnerships with the King County Regional Homelessness Authority (KCRHA), Seattle of City Unified Care Team, community-based organizations, and neighborhood businesses. The North Outreach Specialist will work with city and service partners to create a coordinated street outreach strategy in their geographical area and district in Seattle to demonstrate an effective, trauma-informed response to people living unsheltered. The North Outreach Specialist will also partner with REACH program staff to support clients enrolled in REACH intensive case management services.

The North Outreach Specialist will be based in District 5 region of Seattle working with the North Outreach Team. This position will work closely with the City of Seattle UCT to coordinate shelter referrals at eligible sites and partners in neighborhoods such as Lake City, Aurora, and Northgate.

Job Functions (may include):

• Provide outreach to folks living outside in Seattle D5 to conduct health and needs assessments and provide recommendations for services and resource distribution

• Go to sites where individuals experiencing homelessness are located, to make contact and explain the approach to potential clients.
• Assess client’s needs for mental health, primary medical care, and substance use according to their stage of change, focusing on reducing harmful consequences of behavior.
• Assess scope of need of unhoused client population in SKC and work with government and community partners to advocate for access to or creation of adequate services
• Refer clients to resources and services and support-maintaining engagement with service
• Develop and maintain a positive working relationship with program partners and referral sources to facilitate effective interagency collaboration and prevent duplication of services.
• Participate in case conferencing meetings for outreach and other homeless service providers to discuss clients with high barriers
• Maintain up to date data per REACH Outreach standards to coordinate care for clients and have accurate information on sites
• Document activities according to agency, contract, state and federal requirements.
• Connect with government and community entities to bring a coordinated system response, which may include:
• City and County coordinators
• Public health assessments and care
• Hygiene and sanitation services
• Waste removal
• Law enforcement coordination
• Benefits Assistance
• Participate in relevant stakeholders, government entity, and community meetings to respond to help create an effective system response.
• Maintain professional and ethical confidentiality practices while communicating with community partners to maintain client privacy rights and advocate for client needs
• Utilize clinical supervision, psychiatric consultation and peer support for exploring clinical intervention strategies, countertransference, resource development, self-care and burnout prevention.
• Provide services consistent with ETS/REACH program policies and procedures.
• Local travel on behalf of the Agency is a job requirement.
• Attend REACH team meetings and other required meetings at REACH and with program partners.
• Additional duties as assigned.

Qualification Requirements

Education

• High school diploma or equivalent required, undergraduate degree with coursework in the social service field preferred.

Experience

• A minimum of two years’ experience in work related to social work or outreach programs.
• Demonstrated ability to respectfully engage with individuals experiencing homelessness and behavioral health conditions essential.
• Understanding and skilled at working with complex governmental and community partners to maintain service provision to clients
• Experience providing services from a harm reduction perspective highly desirable.

Knowledge Requirements

• Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.
• Ability to prioritize workload and activities of self and complete tasks in a timely and efficient manner.
• Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
• Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills.
• Must be able to pass a Washington State Patrol criminal background check.
• Flexible team player.
• Excellent attention to detail.
• Ability to work very independently and seek supervision when appropriate.

Language Skills

• Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
• Ability to write business letters, uncomplicated reports, instructions and procedures.
• Ability to present information effectively and respond to questions from clients, staff, referral sources and the general public.

Physical Requirements

• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
• Valid Driver’s License and acceptable driving record required.

Equipment Used

• Computer, photocopier, fax machine, phone, and use of the program vehicles.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Evergreen Treatment Services is an Equal Opportunity Employer.

Check Out ETS’ Excellent Benefits - Part of Your Total Rewards Package in this Role!

Key Benefits:

• Medical and Dental benefits, as well as voluntary Vision benefits.
• 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.
• Basic Life/ADD/FSA tax saving accounts for health and dependent care.
• Employee Assistance Program (EAP), voluntary long-term disability coverage.
• Vacation (2 weeks/year, access at 6 months), Sick leave (24 days/year, access at 30 days).
• Mental health leave (12 days/year, access at 30 days).
• Holidays (12 days/year) and one Floating Holiday per year.

Exceptional Perks:

• Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc.
• Transportation stipend or pass and mileage and parking reimbursement when traveling for work.
• License renewal reimbursement and tuition/training assistance.
• Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times.
• Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs).
• Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping.
• Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term.

Evergreen Treatment Services acknowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe.