Patient Accounts Services Representative

Description

Patient Accounts Services Representative

Olympia, WA

Compensation - $60,000 

 ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace. 

Work at Evergreen Treatment Services and make a difference in our community!  

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. 
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice. 
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work. This dynamic position plays an important role in helping ETS accomplish our mission! 

Job Summary:  

• The Patient Account Representative role is part of the Finance team that supports ETS’ mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness. 
• This position routinely checks eligibility, processes payments, and carries out collection procedures each month.  

What you contribute to this role – Responsibilities: 

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness. 
•  Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism. 

Daily Functions: 

• Assist new patients with finding and setting up insurance coverage.  
• Enter new admit financial intake information into SAMSS. 
• Process any client discharges to remove patient coverage and assess any write offs necessary. 
• Carry out morning/end of day petty cash count. 
• Perform end of day cash deposit count.  

Weekly Functions: 

• Process courtesy dosing claims and payments received. 
• Set up patient holds for patient AR collections. 
• Batch eligibility corrections.
• Carry out weekly petty cash count verification. 

Monthly Functions: 

• Update patient low-income verification form (SEA and SKC clinic only).  
• Check patient eligibility for patients who have lost their coverage.  
• Review and renew patient authorizations for various payers. 
• Review patient chart balances for accuracy and collections processing and update clients’ payment plans when necessary. 
•  Review private insurance coverage to confirm accuracy for any changes in coverage. 
• Contact clients to review their completed benefit forms and go over their coverage, collect co-ins/copay/deductible if needed.  
• Upload benefit form into the “FORM” tab in SAMMS (EMR system).  
• Send or put hold on clients to come pick up their Patient Statement.
• Review accounts in good standing before approving take home carriers.
• Process sliding fee scale applications. 

Note: New and/or different duties and responsibilities may be assigned to this job at any time. 

Requirements

What you bring to this role – Qualifications: 

 Education and/or Relevant and Lived Experience (if applicable):   

• A minimum of 3 years of experience with databases, ACCESS, and SQL and EMR (electronic medical record) are preferred.   
• Experience in the behavioral sciences, accounting or healthcare / medical is desired, however previous experience with drug abuse treatment is not required.  
• Working knowledge of commercial, Medicaid and Medicare medical billing preferred. 

Knowledge and Skills: 

• An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff. 
• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds. o Strong interpersonal skills and verbal/ written communication skills.   
• Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
• Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving. o Flexible team player, with excellent attention to detail. 
•  Ability to maintain confidentiality and use discretion when handling highly sensitive information. o Ability to set boundaries, resolve conflict and de-escalate issues. 
• Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change. 

Additional Essential Information: Physical Requirements: 

• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.

 • The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate. 

Check Out ETS’ Excellent Benefits - Part of Your Total Rewards Package in this Role!

Key Benefits:

· Medical and Dental benefits, as well as voluntary Vision benefits.

· 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.

· Basic Life/ADD/FSA tax saving accounts for health and dependent care.

· Employee Assistance Program (EAP), voluntary long-term disability coverage.

· Vacation (starting at 2 weeks/year at 6 months), Sick leave (24 days/year at 30 days).

· Mental health leave (12 days/year at 30 days).

· Holidays (12 days/year) and one Floating Holiday per year.

Exceptional Perks:

· Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc.

· Transportation stipend or pass and mileage and parking reimbursement when traveling for work.

· License renewal reimbursement and tuition/training assistance.

· Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times.

· Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs).

· Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping.

· Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term.

· To learn more about ETS, visit our website at www.evergreentreatment.org. 

· Evergreen Treatment Services acknowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe.

Salary : $60,000