What are the responsibilities and job description for the Operations Coordinator position at Evergreen?
ABOUT THIS ROLE
The Operations Coordinator, based in Atlanta, GA, is responsible for the continuous management of various aspects of the Evergreen project lifecycle phases. The Operations Coordinator plays a critical role in consultant profile management, customer billing and invoicing, and asset and security management within a specific Evergreen portfolio. A successful Operations Coordinator will be able to handle multiple concurrent projects, manage to project plans, communicate effectively, be detail-oriented with strong organizational and communication skills to ensure smooth operations and compliance with company policies.
WHAT YOU’LL DO
Consultant Profile Management:
• Compile payroll and compliance requirements for consultant onboarding.
• Maintain and update FTE & consultant profiles.
• Review burden accuracy weekly.
• Audit new ESFs for accuracy.
• Verify pay rates, bill rates, and burdens.
• Create L5 and Account Structure.
• Execute field spread adjustments when needed.
• Align burdens with the project’s pricing model.
Customer Billing & Invoicing Support:
• Establish invoicing requirements in partnership with the Revenue team.
• Confirm invoicing template with delivery team, Revenue, and customer.
• Verify first invoice timeliness and ongoing invoices for accuracy.
• Set up cadence with invoicing specialists.
• Ensure invoice accuracy with PM and Billing POC.
• Manage and track project and account POs.
Asset & Security Management Support:
• Manage asset equipment needs.
• Coordinate with Asset Management for orders and shipments.
• Recover assets from offboarding consultants.
• Track, collect, and recover assets.
• Manage security and system access for new consultants.
• Coordinate with IT to shut down system access.
• Escalate asset and access issues to IT.
• All other job duties as assigned.
WHAT YOU’LL NEED TO SUCCEED
• Experience in operations coordination or similar role.
• Demonstrated heightened attention to detail and penchant for action.
• Strong organizational and multitasking skills.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Proficiency in Microsoft Office and project management software.
• Solution oriented mindset.
• Strive to continually learn and improve.
