What are the responsibilities and job description for the Program Manager position at Evergreen?
About this Role:
The Project Manager understands the project's goals, objectives, and scope and creates a plan that outlines the tasks and timelines. The Project Manager is the main point of contact and owns the communication with the project team and stakeholders, manages risks and issues, and monitors progress to ensure that the project stays on track.
What you Will do:
• Follow defined project scope and objectives; ensure scope creep, communication, and quality are carefully managed
• Track billable and nonbillable costs to ensure billing accuracy
• Develop and manage a detailed schedule and work plan
• Provide project updates regularly to internal and external stakeholders about strategy, adjustments, and progress
• Utilize industry best practices, techniques, and standards through ensure project execution
• Measure project performance to identify areas for improvement
• Mentors and coaches Project Coordinators
• Serve as a direct manager to consultants. Not limited to but including:
• Effectively communicate roles and responsibilities to accomplish project objectives
• Build a balanced relationship and provide performance feedback
• Manage culture to drive team performance
• Offer any professional support needed
• Participate in training and development program(s) in order to increase delivery exposure and build leadership skills
• All other job duties as assigned
Qualifications
• Minimum of 6 years within the Project Management space
• Customer Success background
• Strong oral and written communication skills
• Experience presenting to customer stakeholders and/or senior management
• Demonstrated track record of driving and meeting deliverables
• Experience tracking process or continuous improvement items
• Ability to build relationships and communicate effectively with internal and external stakeholders
• Analytical background, working within KPI's, presenting data to stakeholders
