What are the responsibilities and job description for the Field Application Engineer (Remote, based in Midwest) position at Everguard.ai?
About Everguard :
Everguard’s mission is to protect companies’ most important assets — their people — with the first truly proactive solution dedicated to industrial safety. Their Industrial Health and Safety platform utilizes artificial intelligence (AI) and sensor fusion driven by technologies that include edge computing, computer vision (CV), real-time location system (RTLS) and others. Everguard’s Sentri360™ solution provides proactive interventions to help prevent and avoid industrial accidents and the billions of dollars in fees and lost-time incidents they cause. Everguard is on a mission to make the world’s industrial environment safer with technology solutions, and to drive a shift in safety from reactive to proactive approaches to reduce the risk of industrial accidents. Our global team is developing the future of industrial safety based on machine learning, computer vision, and IoT.
About this role :
The Field Application Engineer (FAE) takes the lead in deploying the Everguard solution, while actively supporting and guiding customers to drive adoption and usage.
Responsibilities and Duties :
- Engage in initial discovery meetings, delivering demos and technical proof of concept trials for both existing and potential customers.
- Conduct system training and on-going technical support to customers for both our user portal and on-site solutions.
- Research and identify issues at deployment locations, involving site mapping, walkthroughs, timetables, and awareness of potential variables impacting deployment.
- Collaborate with engineering, product development, and business development to report system issues, identify challenges, and propose solutions.
- Facilitate with customer to install and calibrate hardware at customer deployments both inside and outside facilities as needed.
- Plan, manage, draft, and conduct various field tests and use cases in conjunction with Engineering.
- Monitor customer deployments as assigned and work with customers on issues through resolution. Act as the first point of contact (Tier 1) for clients with issues concerning their deployed solution(s).
- Monitor and resolve customer system issues within agreed timelines
- Travel up to 60% of the time.
Job Qualifications and Requirements :
Compensation and Benefits
Salary : $60,000 - $100,000