Veterinary Receptionist / Customer Service Representative

Everhart Animal Hospital is seeking a friendly, reliable, and highly organized CSR/Receptionist to join our dedicated team! We are a busy and growing veterinary hospital committed to providing exceptional care to our beloved animal patients and their owners. If you are passionate about animal welfare, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

About Us:

We are a full-service veterinary hospital offering preventative care, surgery, and emergency services with a focus on personalized care.

Job Summary:

The CSR/Receptionist is the face of our hospital and plays a crucial role in creating a positive experience for our clients. You will be responsible for managing client interactions, scheduling appointments, handling phone calls, and providing administrative support to our veterinary team.

Responsibilities:

Client Service:

• Greet clients and their pets with a warm and welcoming attitude.
• Answer phones, schedule appointments, and manage the appointment calendar efficiently.
• Provide accurate information to clients regarding services, fees, and hospital policies.
• Handle client inquiries and resolve issues with professionalism and empathy.
• Process payments and maintain accurate financial records.
• Manage client records and ensure accurate data entry.
• Maintain a clean and organized reception area.

Administrative Support:

• Prepare and maintain medical records.
• Assist with inventory management and ordering supplies.
• Prepare and send out client communications (reminders, follow-ups).
• Assist with other administrative tasks as needed.
• Handle incoming and outgoing mail and packages.

Animal Handling (limited):

• Occasional assistance with safely restraining animals during check-in or check-out, with proper training.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a customer service or receptionist role, preferably in a veterinary or medical setting.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency in computer skills, including Microsoft Office Suite and veterinary practice management software (experience with Cornerstone is a plus).
• A genuine love for animals and a compassionate attitude.
• Ability to remain calm and professional in stressful situations.
• Reliable and punctual.

Preferred Qualifications:

• Experience working in a veterinary hospital.
• Knowledge of veterinary terminology and procedures.