What are the responsibilities and job description for the NOC Engineer II - Remote position at Everi?
Everi is proud to be the gaming industry’s single-source provider of financial technology solutions, games, and intelligence solutions. We are currently seeking a talented NOC Engineer to join our team, dedicated to ensuring the stability and efficiency of our network operations. If you are a proactive problem-solver with a passion for network management, we want you!
This position will be working the DAY Shift, 5 days per week ( Thursday - Monday 6AM-2 : 30PM PST) Department Network Infrastructure Employment Type Full Time Location Austin, Texas - Gaming Headquarters Workplace type Fully remote Reporting To Engineer NOC Lead I
What Will You Be Doing?
- Provide tier two phone and email support to internal and external customers; escalate issues to development and management as appropriate.
- Develop, maintain, and manage relationships with internal and external customers, following up daily on tickets as required.
- Assist customers with timely resolution of complex issues, providing technical support and problem determination.
- Ensure support calls and issues are handled in accordance with standard procedures and service level agreements.
- Use monitoring tools and applications to ensure operational efficiency for all customer environments.
- Follow the life cycle of hot issue tickets that require development work, from creation of ticket to deployment of final resolution; maintain a documented timeline of events for reporting.
- Serve as liaison between vendors and customers in communicating status of open issues and corrective action plans.
- Performs analysis and executes scripted tasks using server tools.
- Records all support calls and tasks in ticketing system.
Skills, Knowledge, & Expertise for the job :
Why Us?
is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $32,25 - $36,50 per hour and overtime eligible.Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
Salary : $32 - $37
