What are the responsibilities and job description for the Experience Management Head position at Everidge?
Job Overview
Everidge seeks a strategic Customer Experience Director to lead the Customer Experience team and strategy. The ideal candidate will have 5 years of customer service experience in a strategic leadership position.
Main Responsibilities:
- Develop and execute the customer experience strategy.
- Lead and manage the Customer Experience teams.
- Improve training, processes, and methods to enhance the customer experience.
- Foster a culture of teamwork, accountability, and ownership within the team.
Required Skills:
- Strong leadership and management skills.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Bachelor's degree or equivalent management experience.
