What are the responsibilities and job description for the Strategic CX Director position at Everidge?
About the Role
The Customer Experience Director will lead the Customer Experience team and strategy to provide exceptional experiences across all regions/segments. This role requires collaboration with internal partners to drive the customer experience strategy.
Responsibilities:
- Collaborate with internal partners to effectively drive the customer experience strategy.
- Lead and manage the Customer Experience teams, including mentoring, coaching, and people management.
- Develop and foster an effective culture within the team.
- Continuously improve training, processes, and methods to enhance the quality of the customer experience.
Qualifications:
- 5 years of customer service experience in a strategic leadership position.
- B2B Customer Service leadership experience.
- Bachelor's degree or equivalent management experience.
- Excellent communication skills and ability to lead teams.
