Back Office Billing Associate- Work From Home

BILLING/BACK OFFICE Duties:

· Performs all current billing functions with minimal instructions, and with no/minimal errors. Has the flexibility to backfill any position as absences occur.

· Able to generate billing batches without error ensuring notice dates are accurate.

· Works bill/transaction batch exceptions and is able to do moderate account research related to exception type.

· Has full knowledge of commonly used concepts, practices and procedures for billing/back office tasks.

· Work daily queries and reports. Can assist with assigning tasks to ensure completion.

· Accurately work billing/transaction batches and post to system.

· Complete data entry and various worksheets

· Maintain accounts (mailing addresses, service addresses, etc.)

· May be called upon to assist customers with complex account information.

· Ability to provide rate validation analysis.

· Applies adjustments to accounts or addresses estimated usage.

· Ability to assist with evidence gathering for SOC1 Audit.

· Ability to troubleshoot accounts within the billing process, batch selection issues and most exceptions.

· Full understanding of client's processes and client regulations

· Ability to make provide input to decisions and problem solve client processes to review with supervisor.

· Ability to provide input on making processes more production and cost effective

· Relies on experience and judgment to plan and accomplish goals and a certain degree of creativity and latitude is required

· Full understanding of the service levels for the client, deadlines and reporting timeframes

BILLING/BACK OFFICE Skills/Qualifications:

· Exceptional customer service approach to work with internal and external customers

· Windows-based software applications, including Excel

· Ability to perform repetitive tasks day after day

· Strong data entry skills including 10-key by touch and keyboarding

· Team player, able to teach others on the team or new to the team.

· Demonstrates high analytical skills

· Experience with PC’s and systems used within specific Scottsbluff Utility accounts are key

· Performance focused, displays a flexible attitude.

· Client & Customer Focus, Performance Focus, Solving Problems, Respecting Others, Working with Others, Confidence & Communication, Working Pro-actively

· May be a super-user and familiar with multiple Scottsbluff contracts

· High school diploma or equivalent required

· One (1) year Scottsbluff utility experience preferred

Work at Home Set-Up Requirements

Standard Connect and Speed
Wired Ethernet connection 25 Mb/s download, 10 Mb/s upload (wireless is not permitted)
*Some programs may require higher speeds.

Monitor

• (2) 21” monitor(s). You will supply one and Everise will provide one.
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber OpticThe use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
• Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted.

Headset Employee to provide one of the following headsets is required:

• Plantronics 3320 Blackwire
• Plantronics 3220 Blackwire
• Plantronics 5220 Blackwire
• Plantronics EncorePro 520 DA80 USB Plug Adapter

To be supplied by Everise:
Keyboard
Mouse
Webcam

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 3 years (Required)
• Call center: 1 year (Preferred)
• Computer literacy: 1 year (Required)
• Customer service: 3 years (Preferred)

Location:

• Scottsbluff, NE (Required)

Work Location: Remote

Salary : $15