What are the responsibilities and job description for the IT Desktop Support Specialist position at Everise?
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose :
The Specialist – IT Desktop Support works within the Everise Information Technology team in providing all levels of IT desktop support. The Specialist works closely with and provides support to the Everise Corporate Technology team members and their customers.
Job Requirements :
Administration of Windows based applications of basic principles, theories, and concepts
Administration of Exchange, office 365, remote access technologies, Microsoft Active Directory domain / Azure AD / administration and support, including user / policy account creation, permissions allocation, creating file and print shares
User desktop management with a working knowledge of system patch practices and imaging for Windows 11
Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
Preferred working knowledge of Cisco-based routing and switching; not required but considered a plus.
IT Support to provide 24x7 on call production support
Experience with Microsoft SCCM / Intune is preferred but not mandatory
Experience with IT asset and inventory management is preferred.
Qualifications :
Bachelor’s degree in Computer Science from a four-year college or university with two to four years related experience in IT with a focus on desktop support and management or equivalent combination of education and experience
Desired certifications include but not limited to : A Certification, or the latest Microsoft certifications.
Ability to manage multiple projects, activities and tasks simultaneously
Ability to work off-hours as required
Management experience a plus
Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
