What are the responsibilities and job description for the Spanish Bilingual Customer Service Representative - Work from Home position at Everise?
In this role, you will use your exemplary customer service skills, patience, understanding, compassion to answer inbound phone calls for members and provide support for customers who are utilizing purchased software for tax preparation services.
Job Requirements:
English-Spanish bilinguals must be proficient in English
Professionally handle a high volume of incoming calls
Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate
customers where applicable regarding products and services
Ability to utilize and navigate multiple systems simultaneously
Be dependable and meet all attendance requirements
Resolve customer issues via one-call resolution guidelines and/or escalated process
Problem-solving skills.
Ability to analyze and troubleshoot issues
Ability to multi-task
Basic math skills
Qualifications:
High school diploma, GED or equivalent
Minimum one (1) year of customer service experience
Minimum one (1) year of call center experience required
Ability to navigate between multiple windows or within web-based applications
Ability to pass a drug screen and background check
Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
A dedicated area to work from in your home
Internet speed requirement of 25 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
Be a team player
Work at Home Set-Up Requirements
Standard Connect and Speed
Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)
*Some programs may require higher speeds.
Monitor
- (2) 21” monitor(s). You will supply one and Everise will provide one.
- Hard-wired Broadband Internet Service via DSL, Cable, or Fiber OpticThe use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
- Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted.
Headset Employee to provide one of the following headsets is required:
- Plantronics 3320 Blackwire
- Plantronics 3220 Blackwire
- Plantronics 5220 Blackwire
- Plantronics EncorePro 520 DA80 USB Plug Adapter
To be supplied by Everise:
Keyboard
Mouse
Webcam
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Location: Remote
Salary : $14 - $15
